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Description
Enhance your customer service experience through our live chat solutions designed for multiple agents. Seamlessly build and connect our chat functionalities with your CRM and social media tools by utilizing our APIs. Choose the model that aligns with your requirements, whether it's entirely automated bots, fully live chat, or a combination of both to achieve optimal results. Our proprietary AI engine leverages Natural Language Processing (NLP) to gain deeper insights into user intentions within typical business scenarios. This engine is versatile and operates with both text and voice messaging, and it can be augmented by external AI tools as needed. Our advanced AI incorporates cognitive models, machine learning, and NLP to deliver superior performance. The platform is designed to be robust, featuring extensive customization options for your bot behaviors. Through the Botmaker API, you can integrate your preferred platforms for various functionalities, including CRM, live chat, reporting, specific AI tasks, pipeline management, and more. We are committed to assisting you in developing and integrating tailored solutions for your unique projects, ensuring that your business meets the ever-evolving demands of customer engagement. Our comprehensive approach guarantees that you can effectively manage customer interactions across multiple channels.
Description
A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Alexa
Yes
Facebook
Yes
Facebook Messenger
Yes
Google Assistant
Yes
Google Workspace
Yes
Instagram
Yes
LiveChat
No
Mercado Libre
Yes
Salesforce
Yes
Skype
Yes
Integrations
Alexa
No
Facebook
No
Facebook Messenger
No
Google Assistant
No
Google Workspace
No
Instagram
No
LiveChat
Yes
Mercado Libre
No
Salesforce
No
Skype
No
Pricing Details
$149 per month
Free Trial
No
Free Version
No
Pricing Details
$39 per month
Unlimited users
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Botmaker
Founded
2016
Country
Argentina
Website
botmaker.com/en/services/
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
knowledgebase.ai
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes