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Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Avoid making your users ponder; instead, communicate with them in a familiar language and on a platform they find comfortable. Why go through the hassle of learning new software when you can streamline your existing tools to enhance your workflows? In many enterprise settings, the exchange of data typically involves making requests and providing information, which has traditionally required interaction with relevant personnel. By automating a significant portion of these dialogues, we are minimizing the time spent on repetitive, mundane, and transactional exchanges. Botbot.AI has been specially trained to recognize specific inquiries in specialized fields such as finance, HR, food and beverage, healthcare, and customer service, enabling rapid and adaptable deployment. Envision the boost in productivity when one bot assists you at work, and now expand that vision to managing a network of bots! We have developed a comprehensive network that connects with everything else you need. Whether you focus on the volume of transactions or the quality of customer satisfaction, the results are entirely in your hands, and our chatbot is designed to enhance and streamline all conversations. This innovative approach not only saves time but also empowers users to focus on higher-level tasks.

Description

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudNuro No 
CoPilot.Live No 
Enterpret No 
Freshservice No 
Gradient Labs No 
Inn-Flow No 
Integry No 
Latenode No 
Level AI No 
Neyox No 
Paperflite No 
PartnerHero No 
Rambox No 
Shift No 
Shopify No 
Teamstack No 
Truto No 
Unifonic No 
Unremot No 
Wing No 

Integrations

CloudNuro Yes 
CoPilot.Live Yes 
Enterpret Yes 
Freshservice Yes 
Gradient Labs Yes 
Inn-Flow Yes 
Integry Yes 
Latenode Yes 
Level AI Yes 
Neyox Yes 
Paperflite Yes 
PartnerHero Yes 
Rambox Yes 
Shift Yes 
Shopify Yes 
Teamstack Yes 
Truto Yes 
Unifonic Yes 
Unremot Yes 
Wing Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Botbot.AI

Founded

2017

Country

Singapore

Website

botbot.ai

Vendor Details

Company Name

Freshworks

Founded

2011

Country

United States

Website

www.freshworks.com/live-chat-software/

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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