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Description
Boombirds is an innovative cloud-based SaaS platform aimed at assisting Professional Firms in streamlining their daily operations and concentrating on business growth.
Tailored for business users without the need for technical expertise, Boombirds enables you to swiftly convert manual tasks into an infinite number of actionable, procedure-driven workflows in just minutes, making it an excellent choice for distributed teams.
With automatic time-logging for all activities, you can ensure that no revenue is overlooked, allowing for straightforward reporting on employee productivity and billable hours.
Enhance efficiency, identify bottlenecks, reduce waste, and ultimately reclaim your time with a comprehensive overview of your operations through intelligent Kanban-style smartboards.
Ensure accountability and adherence to your operational procedures by utilizing your personalized steps, checklists, and insightful data collection methods.
You can easily invite clients, maintain visibility on project statuses, collaborate contextually, and gather valuable feedback, making the process seamless and effective for all parties involved. By integrating these features, Boombirds transforms the way firms operate, fostering a more organized and productive work environment.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
API Access
Has API
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce Sales Cloud
Zendesk
Zoho CRM
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce Sales Cloud
Zendesk
Zoho CRM
Pricing Details
$5 per user per month
Free Trial
Free Version
Pricing Details
$20
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Softborne Technology Solutions Pte Ltd
Founded
2015
Country
Singapore
Website
www.boombirds.com
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management