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Description
Exceptional customer service is enhanced by top-tier conversational intelligence. Bookline is a software-as-a-service platform designed to seamlessly fit various business models, streamlining customer service operations and enhancing interactions. Its primary objective is to provide a versatile, efficient tool that operates around the clock, tailored to specific requirements. By automating communication channels like phone and WhatsApp, it boosts customer satisfaction and significantly reduces time spent on interactions, paving the way for improved overall service. This innovative approach allows businesses to focus more on critical tasks while ensuring their customers receive prompt and effective support.
Description
Mindcat Stays offers a comprehensive hotel booking and front-desk management solution tailored for operators of hotel apartments, furnished apartments, holiday homes, chalets, and small hotels. The platform features a booking website branded for each property, enabling guests to search for availability and make reservations for nights, weeks, or months. Front-desk personnel can efficiently oversee direct bookings from the web, phone inquiries, walk-in guests, and corporate reservations using a centralized calendar that tracks reservation details, payment statuses, invoices, and booking exports. Operators have the flexibility to customize various aspects, including unit types, pricing, minimum stay requirements, additional services, cancellation policies, VAT, and the Tourism Dirham, all while managing multiple properties from a single dashboard. The system is hosted in the UAE or Saudi Arabia and can also be utilized within a customer's own cloud or data center. Guest-facing pages are available in English and partially translated into Arabic, although the service currently lacks synchronization with major booking platforms like Booking.com, Expedia, or Airbnb, and does not support Shomoos registration or ZATCA e-invoicing. Additionally, Mindcat Stays is designed to streamline operations and enhance guest experiences through its user-friendly interface and robust features.
API Access
Has API
No
API Access
Has API
No
Integrations
Amenitiz
Yes
Cloudbeds
Yes
Mews
Yes
Mirai
Yes
OpenTable
Yes
PayPal
No
SevenRooms
Yes
TheFork
Yes
WhatsApp
Yes
Zenchef
Yes
Integrations
Amenitiz
No
Cloudbeds
No
Mews
No
Mirai
No
OpenTable
No
PayPal
Yes
SevenRooms
No
TheFork
No
WhatsApp
No
Zenchef
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
No
Pricing Details
AED 20/unit/month
You pay per room or apartment guests can book, per month. A three-bedroom apartment sold as one unit counts once. The price per unit drops as you grow: each band’s price applies only to the units inside that band. Front desk, reservations, housekeeping and finance logins are free, and so are extra buildings. There is no fee per booking.
Band: AED | SAR | USD per month
1 to 20: 20 | 20 | 5.45
21 to 60: 12 | 12 | 3.27
61 to 150: 8 | 8 | 2.18
Above 150: 5 | 5 | 1.36
Worked example. A hotel apartment building with 60 units pays 20 × 20 + 40 × 12 = AED 880 a month (SAR 880, USD 239.62). With 120 units across two buildings it is AED 1,360 (USD 370.32). With 250 units it is AED 2,100 (USD 571.82). The shared option has a minimum of AED/SAR 490 a month (USD 133.42), which covers up to 27 units.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The per-unit price above | AED/SAR 490 (USD 133.42)
Your own servers, hosted by us in the UAE or Saudi Arabia: Per-unit price × 2 | AED/SAR 5,599 (USD 1,524.57)
In your own cloud or data centre, run by us: Per-unit price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
One-time setup. Up to 20 units: AED/SAR 3,900 (USD 1,061.95). 21 to 60: AED/SAR 4,900 (USD 1,334.24). 61 to 150: AED/SAR 7,900 (USD 2,151.12). Above 150: from AED/SAR 12,900 (USD 3,512.59), scoped in writing. Setup covers your buildings, apartment types, unit numbers by floor, rates, weekend and season prices, minimum stays, the Tourism Dirham by category, VAT on invoices, your photos and wording on the booking site in Arabic and English, your domain, booking emails through your own mail server, the import of future bookings from your spreadsheet, and one training session for the front desk. Connecting a Gulf card gateway is quoted in writing once we have checked it. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the price. Card gateway fees are paid to your gateway. There are no per-booking fees and no commission. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 20: 20 | 20 | 5.45
21 to 60: 12 | 12 | 3.27
61 to 150: 8 | 8 | 2.18
Above 150: 5 | 5 | 1.36
Worked example. A hotel apartment building with 60 units pays 20 × 20 + 40 × 12 = AED 880 a month (SAR 880, USD 239.62). With 120 units across two buildings it is AED 1,360 (USD 370.32). With 250 units it is AED 2,100 (USD 571.82). The shared option has a minimum of AED/SAR 490 a month (USD 133.42), which covers up to 27 units.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The per-unit price above | AED/SAR 490 (USD 133.42)
Your own servers, hosted by us in the UAE or Saudi Arabia: Per-unit price × 2 | AED/SAR 5,599 (USD 1,524.57)
In your own cloud or data centre, run by us: Per-unit price × 2, and you pay your cloud bill directly | AED/SAR 5,599 (USD 1,524.57)
One-time setup. Up to 20 units: AED/SAR 3,900 (USD 1,061.95). 21 to 60: AED/SAR 4,900 (USD 1,334.24). 61 to 150: AED/SAR 7,900 (USD 2,151.12). Above 150: from AED/SAR 12,900 (USD 3,512.59), scoped in writing. Setup covers your buildings, apartment types, unit numbers by floor, rates, weekend and season prices, minimum stays, the Tourism Dirham by category, VAT on invoices, your photos and wording on the booking site in Arabic and English, your domain, booking emails through your own mail server, the import of future bookings from your spreadsheet, and one training session for the front desk. Connecting a Gulf card gateway is quoted in writing once we have checked it. Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100.
Not in the price. Card gateway fees are paid to your gateway. There are no per-booking fees and no commission. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bookline
Founded
2019
Country
Spain
Website
bookline.ai
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/stays
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
