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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Various business operations often lead to the generation of numerous documents, yet many struggle to efficiently track everything and locate similar or related information pertaining to each document, context, or phrase. Luma7 addresses these challenges by automatically creating connections between documents without relying on keywords, metadata, or tags. Our algorithms analyze the text within each document to uncover all potential relationships by comprehending the deeper connections that exist. This approach allows for effective management of all produced documents, facilitates linkages across diverse sources of documentation, and supports fully automated link creation among multiple documents, as well as relationships between concepts and documents. Additionally, we offer automated tagging for each document, which includes identifying relevant keywords not explicitly mentioned in the text, streamlining connection processes across our entire archive of articles, implementing entity recognition throughout documents, providing support in multiple languages, and much more. With Luma7, businesses can improve their document management practices and enhance their ability to find and connect vital information seamlessly.

Description

Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk

Integrations

Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$495 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Luma7

Country

Switzerland

Website

luma7.com/biz/biz7.php

Vendor Details

Company Name

Warwick Analytics

Founded

2011

Country

United Kingdom

Website

www.warwickanalytics.com

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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