Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.
Description
Enhance your connections with clients by actively participating and showing genuine interest in every interaction. Zocks effortlessly gathers personal and financial insights from client dialogues, eliminating the necessity for audio recordings, and seamlessly integrates with your CRM to streamline follow-up tasks, communications, and workflows.
With Zocks, all essential details from your conversations are captured automatically, whether they occur virtually or face-to-face. The platform analyzes discussions in real time, ensuring that critical information about your client's financial status, investment aspirations, and significant life events is documented. This way, you will always have access to crucial personal and financial data, allowing you to provide tailored support and foster deeper client relationships.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
Yes
Corezoid
Yes
DIKIDI Business
Yes
Gmail
No
Microsoft Dynamics 365
Yes
Microsoft Outlook
No
Microsoft Teams
No
Pipedrive
Yes
Podio
Yes
Redtail CRM
No
Integrations
Salesforce
Yes
Corezoid
No
DIKIDI Business
No
Gmail
Yes
Microsoft Dynamics 365
No
Microsoft Outlook
Yes
Microsoft Teams
Yes
Pipedrive
No
Podio
No
Redtail CRM
Yes
Pricing Details
$7.93 per month
Free Trial
Yes
Free Version
No
Pricing Details
$67 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Binotel
Founded
2011
Country
Ukraine
Website
www.binotel.ua/
Vendor Details
Company Name
Zocks
Founded
2022
Country
United States
Website
www.zocks.io
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Call Tracking
CRM
No
Call Log
No
Call Recording
No
Call Routing
No
Caller Identification
No
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No