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ease
features
design
support

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Description

A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.

Description

Monitor all phone interactions originating from digital and advertising platforms through call analytics to identify which sources generate the highest-converting calls. Uphold product quality standards by reviewing these calls, enhancing your market efficiency, and ensuring robust quality assurance. Provide valuable insights that lead to a positive return on investment for clients while transforming discussions into successful conversions by connecting with numerous businesses and agencies. The Call Forwarding service empowers you to operate remotely without losing track of significant phone calls, offering your business the essential agility to optimize transactions in a fast-paced environment. Capture crucial information effortlessly by recording calls, allowing you to stay informed about customer feedback and ensuring that no vital action items are overlooked. Additionally, dynamic number insertion allows for real-time changes to your business phone numbers on your website based on the source of online marketing, thereby enabling marketers to pinpoint which specific marketing efforts attracted the most visitors. Such comprehensive tracking and analysis not only streamline communication but also significantly enhance overall marketing strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Corezoid Yes 
DIKIDI Business Yes 
Microsoft Dynamics 365 Yes 
Pipedrive Yes 
Podio Yes 
RemOnline Yes 
Salesforce Yes 
SmartCRM by Binotel Yes 
UTIP Yes 
Weblium Yes 
Zendesk Yes 
Zoho CRM Yes 
retailCRM Yes 

Integrations

Corezoid No 
DIKIDI Business No 
Microsoft Dynamics 365 No 
Pipedrive No 
Podio No 
RemOnline No 
Salesforce No 
SmartCRM by Binotel No 
UTIP No 
Weblium No 
Zendesk No 
Zoho CRM No 
retailCRM No 

Pricing Details

$7.93 per month
Free Trial Yes 
Free Version No 

Pricing Details

$7.99 per user, per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Binotel

Founded

2011

Country

Ukraine

Website

www.binotel.ua/

Vendor Details

Company Name

FreeCallTracking AI

Founded

2020

Country

United States

Website

freecalltracking.ai/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking Yes 
IVR / Voice Recognition No 
Keyword Tracking Yes 

Alternatives

Alternatives