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Description
BigHand Workflow Management offers a streamlined solution for task delegation that ensures work is seamlessly directed to the appropriate support staff at a cost-effective rate for the law firm while being tracked until completion. Management can leverage output reports to gain insights into crucial metrics such as work type, volume, capacity, and utilization, which aids in making informed decisions regarding resources and productivity. The platform provides tailored forms for various support tasks that a law firm may need, alongside options for single or multi-step workflows that can efficiently allocate tasks to the most economical resources. Users can record high-quality voice notes, add comments, or attach files for transcription, enhancing communication and documentation. Furthermore, a live feed showcases all support tasks, allowing for sorting and filtering based on work type, assigned user, priority, due date, author, and matter, among other criteria. Automatic time recording for each task handled by any member of the support team ensures accurate tracking of hours spent. Additionally, the system delivers both real-time and historical data regarding backlogs, throughput, service levels, and the overall effectiveness of the support team, empowering law firms to optimize their operations and improve service delivery. By enhancing visibility and accountability, BigHand Workflow Management ultimately supports law firms in achieving greater efficiency.
Description
Manage a growing law firm effectively with Hivelight, an innovative platform designed for legal practice that offers a comprehensive, centralized overview of all tasks, matters, and personnel. Tailored for contemporary legal environments, Hivelight removes the burden of manual spreadsheet tracking and reduces the need for constant status updates.
Whether you are a Partner overseeing overall firm capacity or a Legal Operations Manager enhancing workflow efficiency, Hivelight supplies real-time data essential for informed decision-making. Its adaptable workflow templates automatically populate specified task sets, dependencies, and deadlines into matters, ensuring seamless integration with your lawyers' existing Outlook interface.
Moreover, Hivelight transcends simple task management by serving as an integrated training resource. With detailed, step-by-step instructions embedded within tasks, the onboarding process for new hires can be dramatically shortened from an average of 3-6 months to just 4-8 weeks, enabling faster productivity and smoother transitions. This not only accelerates training but also empowers your team to perform at their best right from the start.
API Access
Has API
API Access
Has API
Integrations
Actionstep
Clio
Microsoft Outlook
Microsoft Power Automate
NetDocuments
Smokeball
Zapier
iManage
Integrations
Actionstep
Clio
Microsoft Outlook
Microsoft Power Automate
NetDocuments
Smokeball
Zapier
iManage
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$199
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BigHand
Founded
1995
Country
United Kingdom
Website
www.bighand.com/en-us/our-solutions/workflow-management/
Vendor Details
Company Name
Hivelight
Founded
2021
Country
Australia
Website
hivelight.com
Product Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Legal Case Management
Billing Management
Calendar Management
Case Notes
Client Management
Communication Tracking
Conflict Management
Corporations
Court Management
Discovery Management
Docket Management
Document Management
Expense Tracking
Government
Law Firms
Records Management
Task Management
Time Tracking
Trust Accounting