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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
NFVgrid offers a comprehensive solution for the automated provisioning, analytics, monitoring, and lifecycle management of Virtual Network Function appliances, all facilitated through a unified platform. The NFVgrid web portal ensures a seamless user experience, showcasing a dashboard that effectively organizes all virtual appliances and services available for deployment or termination by the customer. With the capability to automatically deploy virtual appliances that come with pre-configured settings and link them to preferred networks, NFVgrid streamlines the process significantly. Users can later access advanced settings for these virtual network appliances through either the web portal or the command line interface (CLI). Recognizing that no system operates in a vacuum, NFVgrid is equipped with a robust array of RESTful APIs, simplifying integration with Operational Support Systems (OSS) and Business Support Systems (BSS), including billing functionalities. In addition to these features, NFVgrid also delivers performance monitoring capabilities and provides an insightful representation of various analytical data concerning the traffic traversing the network or associated with specific virtual machines. This holistic approach ensures that users can maintain optimal network performance while easily managing their virtual resources.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
InterCloud Systems
Founded
2010
Country
United States
Website
www.intercloudsys.com/nfvgrid/
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Big Data
Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates