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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

NFVgrid offers a comprehensive solution for the automated provisioning, analytics, monitoring, and lifecycle management of Virtual Network Function appliances, all facilitated through a unified platform. The NFVgrid web portal ensures a seamless user experience, showcasing a dashboard that effectively organizes all virtual appliances and services available for deployment or termination by the customer. With the capability to automatically deploy virtual appliances that come with pre-configured settings and link them to preferred networks, NFVgrid streamlines the process significantly. Users can later access advanced settings for these virtual network appliances through either the web portal or the command line interface (CLI). Recognizing that no system operates in a vacuum, NFVgrid is equipped with a robust array of RESTful APIs, simplifying integration with Operational Support Systems (OSS) and Business Support Systems (BSS), including billing functionalities. In addition to these features, NFVgrid also delivers performance monitoring capabilities and provides an insightful representation of various analytical data concerning the traffic traversing the network or associated with specific virtual machines. This holistic approach ensures that users can maintain optimal network performance while easily managing their virtual resources.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Hadoop
Itron Enterprise Meter Data Management

Integrations

Hadoop
Itron Enterprise Meter Data Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bidgely

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

InterCloud Systems

Founded

2010

Country

United States

Website

www.intercloudsys.com/nfvgrid/

Product Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Product Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Alternatives