Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BidCrafter Auction Software serves as the maestro of contemporary trade, skillfully facilitating smooth online auctions with remarkable expertise. It enables organizations to design customized auction experiences that range from reverse to forward auctions, breaking barriers with its support for multiple currencies. The Employee Master feature orchestrates effective workforce management, while the Role Menu expertly manages access permissions as if conducting a finely-tuned orchestra.
Party Master enhances stakeholder collaboration, fostering an atmosphere of transparency, while the Dashboard gracefully provides real-time insights into auction dynamics. The Create Auction tool streamlines the setup process, Conduct Auction guarantees equitable practices, and the Reports feature offers valuable strategic direction.
With Live Bidding injecting excitement into the auctions, the Auction List organizes the catalog efficiently. The Accepted Auction feature wraps up proceedings by archiving successful transactions. BidCrafter stands as the expert in digital commerce, crafting harmonious experiences that lead to efficiency and success, ultimately transforming the auction landscape into a thriving marketplace.
Description
Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cisco Jabber
No
Daisee
No
Dynamics Telephony
No
Empirix
No
Integrations
Cisco Jabber
Yes
Daisee
Yes
Dynamics Telephony
Yes
Empirix
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
YASH COMPUTECH SOLUTION PRIVATE LIMITED
Founded
2014
Country
India
Website
ycsin.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/contact-center/finesse/index.html
Product Features
Auction
Absentee Bidding
Yes
Alerts/Notifications
Yes
Bid Management
Yes
Billing & Invoicing
Yes
Buy Now Option
Yes
Dutch Auction
Yes
Inventory Management
Yes
Live Auction
Yes
Membership Management
Yes
Nonprofit / Fundraising
Yes
Online Auction
Yes
Online Bidding
Yes
Online Ticket Sales
Yes
Proxy Bidding
Yes
Reverse Bidding
Yes
Silent Auction
Yes
Watch List
Yes
Website Management
Yes
White Label
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No