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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BidCrafter Auction Software serves as the maestro of contemporary trade, skillfully facilitating smooth online auctions with remarkable expertise. It enables organizations to design customized auction experiences that range from reverse to forward auctions, breaking barriers with its support for multiple currencies. The Employee Master feature orchestrates effective workforce management, while the Role Menu expertly manages access permissions as if conducting a finely-tuned orchestra. Party Master enhances stakeholder collaboration, fostering an atmosphere of transparency, while the Dashboard gracefully provides real-time insights into auction dynamics. The Create Auction tool streamlines the setup process, Conduct Auction guarantees equitable practices, and the Reports feature offers valuable strategic direction. With Live Bidding injecting excitement into the auctions, the Auction List organizes the catalog efficiently. The Accepted Auction feature wraps up proceedings by archiving successful transactions. BidCrafter stands as the expert in digital commerce, crafting harmonious experiences that lead to efficiency and success, ultimately transforming the auction landscape into a thriving marketplace.

Description

Enhance your customer service experience using Cisco Finesse, a state-of-the-art desktop solution designed for both agents and supervisors that fosters collaboration among the teams interacting with your service organization. With its user-focused design, Finesse not only boosts the satisfaction levels of customer care representatives but also seamlessly integrates with the Cisco Collaboration suite while adhering to industry standards. The platform enables cost-effective customization of agent and supervisor interfaces via open web 2.0 APIs, making it simple to incorporate additional value-added applications. Cisco Finesse merges conventional contact center capabilities into a lightweight, browser-based desktop, eliminating the need for client-side installations. It offers a single, adaptable interface, or cockpit, which grants customer care providers swift access to various resources and information, ultimately leading to quicker and more precise service delivery. Furthermore, this innovative solution makes it easier for teams to communicate and collaborate effectively, enhancing overall operational efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Jabber No 
Daisee No 
Dynamics Telephony No 
Empirix No 

Integrations

Cisco Jabber Yes 
Daisee Yes 
Dynamics Telephony Yes 
Empirix Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

YASH COMPUTECH SOLUTION PRIVATE LIMITED

Founded

2014

Country

India

Website

ycsin.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Product Features

Auction

Absentee Bidding Yes 
Alerts/Notifications Yes 
Bid Management Yes 
Billing & Invoicing Yes 
Buy Now Option Yes 
Dutch Auction Yes 
Inventory Management Yes 
Live Auction Yes 
Membership Management Yes 
Nonprofit / Fundraising Yes 
Online Auction Yes 
Online Bidding Yes 
Online Ticket Sales Yes 
Proxy Bidding Yes 
Reverse Bidding Yes 
Silent Auction Yes 
Watch List Yes 
Website Management Yes 
White Label Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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