Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Bevatel is the most trusted company in Saudi Arabia to offer integrated cloud solutions and high quality services at affordable prices. Bevatel was founded in 2006 under the commercial registration number 1010456255. It also has a license for a contact center number 42-13-192 in Jeddah (Saudi Arabia). It has helped many Saudi companies develop their contact centers.
Bevatel has been a leader in advanced communications for more than 15 years. This is thanks to its professional solutions for call centers, customer service and call centers systems as well as management. These services have allowed Bevatel to become the most trusted company in contact center services in Saudi Arabia and the Middle East.
Bevatel now has many options.
Description
The first Arabic-native AI agent integrated into the region’s leading customer service software.
Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances.
Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home.
By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Salesforce
Yes
Zoho CRM
Yes
Asterisk
Yes
Calendly
Yes
Fin
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Pipedrive
No
Integrations
Salesforce
Yes
Zoho CRM
Yes
Asterisk
No
Calendly
No
Fin
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Pipedrive
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Pricing Built for Flexibility, Scale, and Economy. Subscription-based pricing model.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bevatel
Country
Saudi Arabia
Website
bevatel.com
Vendor Details
Company Name
Maqsam
Founded
2019
Country
Saudi Arabia
Website
maqsam.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes