Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Benchmark Intelligence offers a platform for customer feedback and surveys via SMS, specifically designed for physical retail establishments. Our innovative system gathers insights through automated, intelligent text surveys. Additionally, we enable two-way SMS communication, allowing businesses to connect with dissatisfied customers and enhance their overall experience. This proactive approach ensures that concerns are addressed promptly, fostering better customer relationships.
Description
Transform your surveys into engaging, user-friendly, and distinct reflections of your brand's identity and goals. Our industry-leading setup time allows you to acquire customer insights in no time at all. You can effortlessly integrate surveys into your current email communications with just a click—our solution is remarkably straightforward and requires only a simple copy-and-paste action. This turns every email into an opportunity for your customers to share feedback that can propel your growth. Timely responses to this feedback are essential for nurturing strong client relationships and avoiding potential dissatisfaction. Customize your survey and call-to-action in your preferred language to better resonate with your audience. Understanding your performance is vital, and you can find all your statistics conveniently organized in the Reporting tab, providing you with valuable insights to enhance your strategy. Staying informed about customer sentiments is crucial for ongoing improvement and success.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Gmail
No
Google Business Profile
No
Google Workspace
No
Microsoft 365
No
Microsoft Outlook
No
Integrations
Gmail
Yes
Google Business Profile
Yes
Google Workspace
Yes
Microsoft 365
Yes
Microsoft Outlook
Yes
Pricing Details
$50 to 100 per month
Free Trial
No
Free Version
No
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Benchmark Intelligence
Founded
2021
Country
United States
Website
usebenchmark.com
Vendor Details
Company Name
RateMyService
Website
www.ratemyservice.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
No
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
No
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
No
Template Management
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No