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Description
BellDesk AI is an innovative cloud-based platform designed to streamline hotel bell-desk operations and enhance guest services, particularly for managing luggage and service requests. Guests can easily reach out to Sophie, an AI concierge, via voice, text, or the dedicated app; Sophie is equipped to understand voice commands in over 20 languages and facilitate in-app requests in five different languages. All requests are efficiently directed to hotel staff for prompt action. Staff members utilize a mobile interface to log their shifts, review and accept tasks, document luggage intake and storage, and maintain communication with the dispatch team. Furthermore, managers are able to oversee real-time activities, evaluate service-level metrics, assess departmental performance, track guest feedback, and view staff rankings, all while conducting queries for operational data using straightforward language. BellDesk AI integrates seamlessly with Oracle OPERA Cloud to access essential guest details like names, room numbers, and stay durations. Additionally, the platform offers SMS notifications and tailored onboarding processes for hotels and resorts, ensuring a smooth implementation and enhanced guest experiences. By leveraging advanced technology, BellDesk AI not only improves operational efficiency but also elevates the overall guest experience.
Description
WISH is a comprehensive hotel front desk software that seamlessly integrates all essential functions into one platform, enhancing efficiency for users. By providing additional tools and streamlined data access, it simplifies navigation and allows staff to achieve more with reduced effort. Prologic First offers WISH to clients, whether they operate multiple properties or are standalone hotels. The WISH PMS also incorporates contactless features for guests, allowing them to manage their profiles, confirm registration, view bills, utilize express checkout, settle payments, and provide feedback—all from their mobile devices. This software company develops and markets modern hospitality solutions that are technologically advanced, integrated, robust, and economically viable on a global scale. Furthermore, WISH enables real-time management of hotel room rates with a direct two-way connection to various booking channels. Guests are encouraged to make direct bookings through the hotel’s website, receiving instant confirmations, which ultimately helps to decrease reliance on OTAs and their associated commissions. Overall, WISH not only enhances the guest experience but also streamlines operations for hotel staff, fostering a more efficient working environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$200/month
Plans have a $200 monthly minimum, with a $100 platform fee plus $2 per room per month. SMS usage and dedicated phone numbers incur additional charges. A 15-day free trial is available. There are no setup fees or contracts, and customers can cancel anytime.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
72Knots.AI LLC
Founded
2026
Country
United States
Website
belldeskai.com
Vendor Details
Company Name
PROLOGIC FIRST
Founded
1997
Country
India
Website
www.prologicfirst.com/hotelsoftware/hotel-front-office-software.html
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
No
Marketing Automation
No
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
