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Description
We are at the forefront of human communication in a groundbreaking era. Driven by cutting-edge AI technology, we go beyond words, diving deep into the intricacies of human expression. Understanding emotions, assessing behaviors, and predicting intent, we unlock the essence of every interaction. Our transformative impact spans various industries, from strengthening security and defense operations to redefining contact centers and empowering financial institutions with invaluable insights. With our innovative approach, we reshape the way connections are made and understood, ushering in a new era of communication.
Our core technology is provided via our Behavioral Signals API, which is responsible to predict low-level and behavioral voice characteristics from audio signals. Experience award-winning technology recognized with 6-time gold in the prestigious interspeech challenges, having achieved exceptional human interaction understanding and computational paralinguistics performance. Backed by extensive research publications, our cutting-edge solution offers unparalleled benefits to diverse sectors. Whether it’s law enforcement, intelligence agencies, financial institutions, call centers, or healthcare, we equip organizations with a deep insight into human intentions and behaviors.
Applications:
- Customer Service
- Security, Intelligence, and Law Enforcement
- Cognitive Health & Mental Health
- Digital Companions/Chatbots
- Healthcare
- Entertainment
Description
EchoDepth, developed by Cavefish, serves as an Emotional Risk Intelligence platform that evaluates how messages will be received prior to their actual delivery, providing a risk score for communication across formats such as video, voice, and text. In contrast to traditional sentiment analysis, which categorizes language as either positive or negative after the communication has occurred, EchoDepth focuses on analyzing observable delivery signals and generates scored, timestamped reports that highlight moments of audience disengagement and suggest necessary adjustments. This measurement is grounded in the Facial Action Coding System standard, utilizing 44 Action Units that are calibrated across 14 cultural groups in 6 different countries, making it more precise than standard image classification techniques. Rather than labeling emotions directly, EchoDepth conveys what facial muscles are doing, allowing for interpretation to be contextually assessed by human reviewers, ensuring a robust framework for regulated use. Common applications of this platform include reviewing earnings calls and investor communications, detecting vulnerabilities related to FCA Consumer Duty, preventing escalations in contact centers, scoring interview consistency, and enhancing defense strategies, showcasing its versatility in various scenarios. By leveraging this technology, organizations can improve their communication strategies and foster stronger connections with their audiences.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$5000 per month
proof of concepts start at $25k
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Behavioral Signals
Founded
2016
Country
United States
Website
behavioralsignals.com
Vendor Details
Company Name
Cavefish Ltd
Founded
2023
Country
United Kingdom
Website
cavefish.ai
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
No
Emotion Recognition
Facial Emotions
No
Facial Expression Analysis
No
Machine Learning
Yes
Photo Emotions
No
Speech Emotions
Yes
Video Emotions
Yes
Written Text Emotions
No
Product Features
Emotion Recognition
Facial Emotions
Yes
Facial Expression Analysis
Yes
Machine Learning
Yes
Photo Emotions
Yes
Speech Emotions
Yes
Video Emotions
Yes
Written Text Emotions
Yes
