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Description
BeMyGuest is an innovative cloud-based Central Reservation System tailored for the hospitality industry, aimed at enhancing direct online sales for hotels, restaurants, and experience providers through a cohesive integrated platform. This system merges various functionalities, including a booking engine, channel manager, CRM, business intelligence, and payment automation, to streamline the management of availability, pricing, customer information, and revenue strategies within a unified environment. Properties can effortlessly secure direct bookings through their websites with minimal clicks, while simultaneously synchronizing their inventory across over 500 OTA channels, which fosters improved conversion rates and bolsters customer loyalty. Users benefit from the ability to oversee virtual rooms, manage stay restrictions, create package offerings, and handle ancillary services, all while ensuring that online credit card transactions are processed securely and efficiently. For restaurants, BeMyGuest offers a comprehensive digital reservation system complete with centralized customer profiles that track allergies and preferences, along with enhanced tools designed to minimize no-show occurrences through card guarantees, making it a valuable asset for any hospitality operator aiming to optimize their service delivery. Furthermore, the platform’s ability to adapt to the evolving needs of the industry positions it as a leading choice for those looking to stay competitive in a rapidly changing market.
Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BeMyGuest
Founded
2017
Country
Italy
Website
www.bemyguest.it/
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Product Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
