Average Ratings 0 Ratings
Average Ratings 7 Ratings
Description
Backbone is an integrated suite of applications tailored for contemporary product teams. It allows users to design, annotate, iterate, and deploy products more rapidly than ever. Brands utilizing our platform have experienced a tenfold increase in their speed to market. The reality is that conventional PLM systems are often too sluggish and inflexible to meet the demands of today's production landscape. Backbone adapts alongside your business, leveraging cutting-edge technology to maintain your competitive advantage. By centralizing data across internal and external teams, you can streamline your product development process with greater ease. Collaboration is key! In today's world, having comprehensive information about your products is crucial, but the question remains: where can you store all this data? Backbone’s Product Library provides a comprehensive overview of essential details such as product name, category, season, year, images, tech packs, and much more. This library not only offers both current and historical data but also tracks edits, showing who made changes and when they occurred. With Backbone, you can ensure that your product information is organized and accessible, empowering your team to work more efficiently.
Description
Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge.
We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs.
Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product.
Is your team utilising Knowledge Centred Service (KCS)?
Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be.
It is based on user feedback and data analysis and serves as the backbone for user education.
API Access
Has API
API Access
Has API
Integrations
BrainCert
Chatlio for Slack
Drift
Freshchat
Freshdesk
Groove
Help Scout
Indent
Kustomer
LiveChat
Integrations
BrainCert
Chatlio for Slack
Drift
Freshchat
Freshdesk
Groove
Help Scout
Indent
Kustomer
LiveChat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99.00
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Backbone
Founded
2014
Country
United States
Website
backboneplm.com
Vendor Details
Company Name
elevio
Founded
2015
Country
Australia
Website
elev.io
Product Features
Product Lifecycle Management
Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label