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Average Ratings 7 Ratings

Total
ease
features
design
support

Description

Backbone is an integrated suite of applications tailored for contemporary product teams. It allows users to design, annotate, iterate, and deploy products more rapidly than ever. Brands utilizing our platform have experienced a tenfold increase in their speed to market. The reality is that conventional PLM systems are often too sluggish and inflexible to meet the demands of today's production landscape. Backbone adapts alongside your business, leveraging cutting-edge technology to maintain your competitive advantage. By centralizing data across internal and external teams, you can streamline your product development process with greater ease. Collaboration is key! In today's world, having comprehensive information about your products is crucial, but the question remains: where can you store all this data? Backbone’s Product Library provides a comprehensive overview of essential details such as product name, category, season, year, images, tech packs, and much more. This library not only offers both current and historical data but also tracks edits, showing who made changes and when they occurred. With Backbone, you can ensure that your product information is organized and accessible, empowering your team to work more efficiently.

Description

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BrainCert No 
Drift No 
Freshchat No 
Freshdesk No 
Help Scout No 
HelpDocs No 
Klaus No 
Kustomer No 
LiveChat No 
MagicBox No 
Maven AGI No 
Nango No 
Olark No 
Salesforce No 
Slack No 
SnapEngage No 
Stackreaction No 
Teamwork Desk No 
Toolio Yes 

Integrations

BrainCert Yes 
Drift Yes 
Freshchat Yes 
Freshdesk Yes 
Help Scout Yes 
HelpDocs Yes 
Klaus Yes 
Kustomer Yes 
LiveChat Yes 
MagicBox Yes 
Maven AGI Yes 
Nango Yes 
Olark Yes 
Salesforce Yes 
Slack Yes 
SnapEngage Yes 
Stackreaction Yes 
Teamwork Desk Yes 
Toolio No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99.00
We offer tiered pricing based on your needs.

Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Backbone

Founded

2014

Country

United States

Website

backboneplm.com

Vendor Details

Company Name

elevio

Founded

2015

Country

Australia

Website

elev.io

Product Features

Product Lifecycle Management

Change Management Yes 
Compliance Management Yes 
Cost Tracking Yes 
Design Management Yes 
Document Management Yes 
Product Data Management Yes 
Project Management Yes 
Requirements Management Yes 
Supplier Management Yes 

Product Features

Content Management

Audio Content Yes 
Customizable Templates No 
Document Indexing No 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management No 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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