Average Ratings 0 Ratings
Average Ratings 7 Ratings
Description
Backbone is an integrated suite of applications tailored for contemporary product teams. It allows users to design, annotate, iterate, and deploy products more rapidly than ever. Brands utilizing our platform have experienced a tenfold increase in their speed to market. The reality is that conventional PLM systems are often too sluggish and inflexible to meet the demands of today's production landscape. Backbone adapts alongside your business, leveraging cutting-edge technology to maintain your competitive advantage. By centralizing data across internal and external teams, you can streamline your product development process with greater ease. Collaboration is key! In today's world, having comprehensive information about your products is crucial, but the question remains: where can you store all this data? Backbone’s Product Library provides a comprehensive overview of essential details such as product name, category, season, year, images, tech packs, and much more. This library not only offers both current and historical data but also tracks edits, showing who made changes and when they occurred. With Backbone, you can ensure that your product information is organized and accessible, empowering your team to work more efficiently.
Description
Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge.
We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs.
Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product.
Is your team utilising Knowledge Centred Service (KCS)?
Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be.
It is based on user feedback and data analysis and serves as the backbone for user education.
API Access
Has API
No
API Access
Has API
No
Integrations
BrainCert
No
Drift
No
Freshchat
No
Freshdesk
No
Help Scout
No
HelpDocs
No
Klaus
No
Kustomer
No
LiveChat
No
MagicBox
No
Integrations
BrainCert
Yes
Drift
Yes
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
HelpDocs
Yes
Klaus
Yes
Kustomer
Yes
LiveChat
Yes
MagicBox
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$99.00
We offer tiered pricing based on your needs.
Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Backbone
Founded
2014
Country
United States
Website
backboneplm.com
Vendor Details
Company Name
elevio
Founded
2015
Country
Australia
Website
elev.io
Product Features
Product Lifecycle Management
Change Management
Yes
Compliance Management
Yes
Cost Tracking
Yes
Design Management
Yes
Document Management
Yes
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
Yes
Product Features
Content Management
Audio Content
Yes
Customizable Templates
No
Document Indexing
No
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
No
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
No
Social Sharing
No
White Label
No