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Average Ratings 7 Ratings

Total
ease
features
design
support

Description

Backbone is an integrated suite of applications tailored for contemporary product teams. It allows users to design, annotate, iterate, and deploy products more rapidly than ever. Brands utilizing our platform have experienced a tenfold increase in their speed to market. The reality is that conventional PLM systems are often too sluggish and inflexible to meet the demands of today's production landscape. Backbone adapts alongside your business, leveraging cutting-edge technology to maintain your competitive advantage. By centralizing data across internal and external teams, you can streamline your product development process with greater ease. Collaboration is key! In today's world, having comprehensive information about your products is crucial, but the question remains: where can you store all this data? Backbone’s Product Library provides a comprehensive overview of essential details such as product name, category, season, year, images, tech packs, and much more. This library not only offers both current and historical data but also tracks edits, showing who made changes and when they occurred. With Backbone, you can ensure that your product information is organized and accessible, empowering your team to work more efficiently.

Description

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BrainCert
Chatlio for Slack
Drift
Freshchat
Freshdesk
Groove
Help Scout
Indent
Kustomer
LiveChat
Maven AGI
Rambox
Salesforce
Slack
SnapEngage
Stackreaction
Toolio
UserVoice
WordPress
Zapier

Integrations

BrainCert
Chatlio for Slack
Drift
Freshchat
Freshdesk
Groove
Help Scout
Indent
Kustomer
LiveChat
Maven AGI
Rambox
Salesforce
Slack
SnapEngage
Stackreaction
Toolio
UserVoice
WordPress
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99.00
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Backbone

Founded

2014

Country

United States

Website

backboneplm.com

Vendor Details

Company Name

elevio

Founded

2015

Country

Australia

Website

elev.io

Product Features

Product Lifecycle Management

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Product Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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