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Average Ratings 0 Ratings
Description
Backbase presents an innovative Engagement Banking Platform that facilitates the gradual modernization of key customer journeys and the re-engineering of business processes centered on customer needs. This platform empowers financial institutions to liberate themselves from outdated IT infrastructures and transition to a cutting-edge engagement banking solution. By allowing banks to incrementally dismantle or replace fragmented legacy systems, they can create a cohesive customer engagement orchestration framework. This transformation not only focuses on enhancing vital customer interactions across various channels but also breaks down operational silos, thereby equipping both customers and front-line staff with the tools they need to thrive in a competitive landscape. As a result, banks can deliver a seamless and integrated banking experience that aligns with modern consumer expectations.
Description
ONE serves as an integrated technological framework that comprehensively learns, interprets, and manages customer dialogues and experiences across various interactions and organizational barriers. By monitoring customer activities through every available channel and point of contact—be it online, through a call center, or in a physical store—ONE creates a holistic omnichannel perspective of customer behavior. Focusing on customer-driven journeys enables the provision of tailored experiences and fosters enduring engagement. ONE seamlessly integrates customer pathways across all channels and touchpoints, utilizing insights into intent to enhance the value derived from each interaction. With sophisticated, real-time visual representations, ONE delivers a complete and instant overview of customer journeys. By attentively observing all customer interactions, its AI-driven analytics yield profound, pertinent, and timely insights, empowering organizations to listen more effectively and comprehend with greater clarity for more informed decision-making. Designed from the outset as a cohesive layer, ONE effortlessly connects various systems and silos, ensuring a streamlined experience for both businesses and their customers. This capability not only enhances operational efficiency but also strengthens the relationship between the brand and its clients.
API Access
Has API
API Access
Has API
Integrations
Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu
Integrations
Alacriti
Apiax
Euronovate
Fastfill
IDmission
Ravio
SavvyMoney
Shake
Unblu
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Backbase
Founded
2003
Country
Netherlands
Website
www.backbase.com
Vendor Details
Company Name
Thunderhead
Country
United Kingdom
Website
www.thunderhead.com
Product Features
Mobile Banking
Bill Payment
Biometric
Cash Management
Chat / Messaging
Cross Selling Functionality
Digital Wallet
P2P Payments
Remote Deposit
SMS Banking
Transaction Monitoring
Voice Banking
Online Banking
Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content