Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A user-friendly platform allows for the automation of specialized knowledge and the creation of interactive applications without requiring any coding expertise. You can effortlessly create digital solutions that simplify intricate services, all without the need for programming skills. Utilize the easy-to-navigate, visual “drag-and-drop” no-code editor to build your projects. The platform is ISO certified, adheres to GDPR regulations, and boasts bank-grade security along with role-based access controls. Monitor usage patterns, establish key performance indicators (KPIs), and gain valuable insights to empower data-driven decision-making. It ensures smooth compatibility with a variety of industry applications and databases through ready-to-use APIs. The system features a robust business rule engine that allows you to apply logic, generate actions, and take advantage of various integrations. It also includes comprehensive document assembly capabilities alongside automated decision-making processes. Transform any service into a self-service application where you can gather information, apply your business logic, and clearly define deliverables. You can transition from concept to prototype in mere minutes instead of taking months, thus significantly accelerating your development cycle. This platform ultimately enables organizations to enhance efficiency and responsiveness in their operations.

Description

Ivanti Neurons for ITSM is a cutting-edge, enterprise-level platform designed for IT service management that streamlines workflows and removes manual tasks to provide quicker and more reliable service results. It is constructed upon industry standards and adheres to eleven certified best practices, integrating no-code, drag-and-drop features alongside AI-enhanced chatbots and self-service portals to significantly enhance the user experience and speed up resolution times. Among its notable features are comprehensive incident and request management, proactive automation services that allow for workflow design and modification without coding, thorough visibility of hardware and software assets, role-specific dashboards with analytics for insightful decision-making, and user-friendly mobile interfaces for both staff and end users. Additionally, it offers flexible deployment options, including on-premises, cloud, or hybrid solutions, ensuring adaptability to various environments. A maturity model is also included to facilitate progression from basic ticketing to advanced "shift-left" automation and AI-driven remediation, complemented by a versatile bot library that enhances functionality. Overall, this platform represents a significant advancement in IT service management technology.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ivanti

Integrations

Ivanti

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BRYTER

Country

Germany

Website

bryter.com

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-itsm

Product Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Alternatives

Alternatives

SysAid Reviews

SysAid

SysAid Technologies
SymphonyAI Apex Reviews

SymphonyAI Apex

SymphonyAI