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features
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support

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Description

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

Description

You can innovate faster in the cloud, improve user experience and future-proof applications. Splunk is designed for cloud-native enterprises and helps you solve current problems. Splunk helps you detect any problem before it becomes a customer problem. Our AI-driven Directed Problemshooting reduces MTTR. Flexible, open-source instrumentation eliminates lock-in. Optimize performance by seeing all of your application and using AI-driven analytics. You must observe everything in order to deliver an excellent end-user experience. NoSample™, full-fidelity trace ingestion allows you to leverage all your trace data and identify any anomalies. Directed Troubleshooting reduces MTTR to quickly identify service dependencies, correlations with the underlying infrastructure, and root-cause errors mapping. You can break down and examine any transaction by any dimension or metric. You can quickly and easily see how your application behaves in different regions, hosts or versions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AKIPS Network Monitor No 
Activu No 
Ambient Mesh No 
Arc XP No 
BMC Helix Digital Workplace Yes 
BMC Helix Discovery Yes 
Cyera No 
Dragos Platform No 
Hyperproof No 
Imperva CDN No 
Innvikta No 
PhishEye No 
Proofpoint Digital Risk Protection No 
SIGNL4 No 
SafeConsole No 
Sandfly Security No 
TruffleHog No 
Verosint No 

Integrations

AKIPS Network Monitor Yes 
Activu Yes 
Ambient Mesh Yes 
Arc XP Yes 
BMC Helix Digital Workplace No 
BMC Helix Discovery No 
Cyera Yes 
Dragos Platform Yes 
Hyperproof Yes 
Imperva CDN Yes 
Innvikta Yes 
PhishEye Yes 
Proofpoint Digital Risk Protection Yes 
SIGNL4 Yes 
SafeConsole Yes 
Sandfly Security Yes 
TruffleHog Yes 
Verosint Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$660 per Host per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-operations-management.html

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.splunk.com/en_us/software/splunk-apm.html

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

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