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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BIO provides you with the essential information you require in the desired format and at your convenience. It empowers even those without technical expertise to effortlessly create visually appealing dashboards and comprehensive reports using data from Microsoft Dynamics ERP, as well as from other platforms such as CRM systems, time and expense applications, and custom operational software. With a simple drag-and-drop interface, users can easily conduct insightful ad hoc analyses, perform detailed drill-downs, apply filters, incorporate calculations, and enhance their insights, all with a few clicks. You can conveniently access BIO’s reports and dashboards on any device, be it a PC, tablet, or smartphone. The robust database architecture of BIO is designed to facilitate self-service reporting and swift data analysis, enabling users to handle vast amounts of data while seamlessly slicing and dicing it for trend analysis, making comparisons, identifying correlations, and spotting exceptions. Moreover, the user-friendly nature of BIO ensures that anyone can utilize its features to drive informed decision-making.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 Yes 
Talkdesk No 

Integrations

Microsoft Dynamics 365 No 
Talkdesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BIO Analytics

Country

United States

Website

www.bio4analytics.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Product Features

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