Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BIO provides you with the essential information you require in the desired format and at your convenience. It empowers even those without technical expertise to effortlessly create visually appealing dashboards and comprehensive reports using data from Microsoft Dynamics ERP, as well as from other platforms such as CRM systems, time and expense applications, and custom operational software. With a simple drag-and-drop interface, users can easily conduct insightful ad hoc analyses, perform detailed drill-downs, apply filters, incorporate calculations, and enhance their insights, all with a few clicks. You can conveniently access BIO’s reports and dashboards on any device, be it a PC, tablet, or smartphone. The robust database architecture of BIO is designed to facilitate self-service reporting and swift data analysis, enabling users to handle vast amounts of data while seamlessly slicing and dicing it for trend analysis, making comparisons, identifying correlations, and spotting exceptions. Moreover, the user-friendly nature of BIO ensures that anyone can utilize its features to drive informed decision-making.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BIO Analytics
Country
United States
Website
www.bio4analytics.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No