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Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 1,947 Ratings

Total
ease
features
design
support

Description

Utilize integrated software delivery tools to share code, monitor tasks, and deploy software, all hosted on your premises. Whether you choose to leverage the full suite of Azure DevOps services or just a select few, these tools can seamlessly enhance your current workflows. Formerly recognized as Team Foundation Server (TFS), Azure DevOps Server provides a comprehensive set of collaborative tools for software development, tailored for on-premises use. By integrating with your preferred IDE or editor, Azure DevOps Server empowers your diverse team to collaborate effectively on projects, regardless of their scale. This powerful software includes robust source code management capabilities, along with features such as access controls and permissions, bug tracking, build automation, change management, code reviews, collaboration, continuous integration, and version control, to support your development process in a holistic manner. With Azure DevOps Server, teams can streamline their development cycles and enhance productivity, ensuring that software delivery is efficient and reliable.

Description

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bizzy
Chronicle SOAR
Wufoo
AgilityInsights
Azure VM Image Builder
BlueFlag Security
Camunda
Curiosity Modeller
Enform.io
Microsoft Power Query
OpsLevel
Review Assistant
SMSEagle
Shake
Sonatype Container
TestComplete
Waydev
aligned elements
tenfold

Integrations

Bizzy
Chronicle SOAR
Wufoo
AgilityInsights
Azure VM Image Builder
BlueFlag Security
Camunda
Curiosity Modeller
Enform.io
Microsoft Power Query
OpsLevel
Review Assistant
SMSEagle
Shake
Sonatype Container
TestComplete
Waydev
aligned elements
tenfold

Pricing Details

$6 per user per month
Free Trial
Free Version

Pricing Details

$120.00/year/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/products/devops/server

Vendor Details

Company Name

ManageEngine

Country

India

Website

www.manageengine.com/products/service-desk/

Product Features

Continuous Delivery

Application Lifecycle Management
Application Release Automation
Build Automation
Build Log
Change Management
Configuration Management
Continuous Deployment
Continuous Integration
Feature Toggles / Feature Flags
Quality Management
Testing Management

Serverless

API Proxy
Application Integration
Data Stores
Developer Tooling
Orchestration
Reporting / Analytics
Serverless Computing
Storage

Source Code Management

Access Controls/Permissions
Bug Tracking
Build Automation
Change Management
Code Review
Collaboration
Continuous Integration
Repository Management
Version Control

Test Management

Automation Integration
Collaboration Tools
Pass/Fail Results Tabulation
Reporting / Analytics
Requirements Management
Test Scheduling
Test Tracking
Time/Budget Tracking

Version Control

Branch Creation / Deletion
Centralized Version History
Code Review
Code Version Management
Collaboration Tools
Compare / Merge Branches
Digital Asset / Binary File Storage
Isolated Code Branches
Option to Revert to Previous
Pull Requests
Roles / Permissions

Product Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Contract Management

Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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