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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Equip your engineers with AI technology to swiftly identify, analyze, and address quality concerns in a fraction of the time. With advanced AI capabilities, potential issues are detected and contextualized the moment a trend is noticed from customer interactions. This allows your team to tackle intricate challenges rather than getting bogged down in tedious manual data analysis. By fostering collaboration and visibility across different geographical regions and departments, your team can comprehensively grasp the entirety of a developing problem. Moreover, with automated detection and prioritization of issues, your team can concentrate on uncovering root causes and deploying effective solutions, ultimately enhancing customer satisfaction and boosting profitability in the process. In this way, the integration of AI not only streamlines workflows but also elevates the overall performance of your organization.

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Integrations

Dixa
Freshdesk
Google Play
Gorgias
Intercom
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zendesk
Zonka Feedback

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$3000 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Axion Ray

Founded

2021

Country

United States

Website

www.axionray.com

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

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