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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Achieve unmatched insight into your UC&C usage, call quality, user engagement, productivity, and expenses. At Avotus, we recognize the vital role your UC&C platform plays in fostering a high-performance culture that supports flexible work arrangements. We are also aware of the shortcomings in the standard reporting features offered by UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber, Amazon Chime, and Connect. To effectively implement UC&C best practices, gain a competitive edge, and optimize business outcomes, you require more than just the basic reporting, archiving, and retrieval functions these platforms provide. ReflectR offers Advanced Reporting, Real-time Monitoring, Trend Analytics, and Alerts, equipping your business leaders and managers with the tools needed to quickly assess usage trends within your UC&C framework, ultimately enhancing employee productivity and engagement throughout the organization. This comprehensive approach ensures that your team can make informed decisions that drive success.

Description

Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Chime
Amazon Connect
Blotout
Cisco Jabber
Cisco Unified Communications Manager
Dixa
Enterpret
Meltano
Microsoft Teams
Pandium
Pathlight
Skype
Topbox
Zoho Directory

Integrations

Amazon Chime
Amazon Connect
Blotout
Cisco Jabber
Cisco Unified Communications Manager
Dixa
Enterpret
Meltano
Microsoft Teams
Pandium
Pathlight
Skype
Topbox
Zoho Directory

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avotus

Founded

1981

Country

Canada

Website

www.avotus.com

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

stellaconnect.com

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Wireless Expense Management

CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Alternatives

Alternatives

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