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features
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support

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Description

Meetings and phone calls form the essential foundation of your work dynamics, yet unproductive discussions may be impeding your progress. Revolutionize your workflow with Avoma’s Conversation Management platform, where you can uncover topic trends, identify successful communication patterns, gain essential coaching insights, and assess potential deal risks. Effortlessly search for specific terms, highlight key moments, and leave comments for constructive feedback. Streamline your process by automating note-taking and data entry, allowing you to concentrate on meaningful conversations. Gather vital insights from your team's discussions to enhance coaching effectiveness, and foster collaboration with cross-functional teams to achieve better alignment. Benefit from automatic video recordings, accurate transcripts, and AI-generated notes that emphasize crucial topics. Ensure that important action items are not overlooked by following up diligently. Utilize the search feature within transcripts and replay recordings with time-stamped notes to recall important details, enhancing your overall productivity and effectiveness. By adopting this innovative approach, you'll significantly elevate the quality of your interactions and decision-making processes.

Description

Gistly is a cutting-edge AI platform designed for conversation intelligence, offering features such as automated quality assurance scoring, real-time transcription in over ten languages—including the ability to handle Hindi-English code-switching—and monitoring for compliance with regulations like the DPDP Act and GDPR. This innovative solution ensures that every customer interaction is audited, moving away from the outdated practice of manually sampling only a small fraction of calls, typically around 2-5%. Tailored specifically for mid-market BPOs with a workforce ranging from 200 to 500 agents, Gistly can be deployed rapidly within 48 hours and comes with clear and transparent pricing. Additionally, it provides valuable conversation analytics that enhance overall operational efficiency in contact centers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Aircall
BlueJeans
Copper
Google Calendar
Google Meet
HighFive
HubSpot CRM
HubSpot Customer Platform
Kixie PowerCall & SMS
Lifesize
Microsoft Exchange
Motileo
Outdoo AI
Outreach
Pipedrive
RingCentral Automatic Call Recording
Truto
Workona
Zendesk Sell
Zoom

Integrations

Aircall
BlueJeans
Copper
Google Calendar
Google Meet
HighFive
HubSpot CRM
HubSpot Customer Platform
Kixie PowerCall & SMS
Lifesize
Microsoft Exchange
Motileo
Outdoo AI
Outreach
Pipedrive
RingCentral Automatic Call Recording
Truto
Workona
Zendesk Sell
Zoom

Pricing Details

$19/user/month
Free Trial
Free Version

Pricing Details

$25/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avoma

Founded

2017

Country

United States

Website

www.avoma.com

Vendor Details

Company Name

Gistly

Founded

2023

Country

India

Website

www.gistly.ai

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Meeting

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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