Gistly Description
Gistly is a cutting-edge AI platform designed for conversation intelligence, offering features such as automated quality assurance scoring, real-time transcription in over ten languages—including the ability to handle Hindi-English code-switching—and monitoring for compliance with regulations like the DPDP Act and GDPR. This innovative solution ensures that every customer interaction is audited, moving away from the outdated practice of manually sampling only a small fraction of calls, typically around 2-5%. Tailored specifically for mid-market BPOs with a workforce ranging from 200 to 500 agents, Gistly can be deployed rapidly within 48 hours and comes with clear and transparent pricing. Additionally, it provides valuable conversation analytics that enhance overall operational efficiency in contact centers.
Gistly Alternatives
QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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Balto
Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software.
1. 1.
Balto is the first real time call guidance software.
Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto.
2. Dashboard Suite
Balto, tracks all your calls.
The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well.
Balto includes a data studio that provides deeper insights into call strategy.
3. Always Optimizing
Callers receive real-time guidance so they know what to say and can close more business.
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Otter.ai
Otter is where conversations are. With Otter, your AI-powered assistant, you can create rich notes for interviews, meetings, lectures, and other important voice conversation. The Otter advantage is a benefit for organizations. Otter is trusted by all sizes of teams to transcribe important conversations. Otter 2.0, our shiny new release, offers more functionality to enhance collaboration and productivity. The Teams plan is designed for small and medium-sized businesses as well as teams in larger companies. You can record and review your conversations in real-time. You can search, play, edit, organize and share your conversations on any device. Otter allows you to record conversations on your smartphone or web browser. You can import or sync recordings from other services. Zoom can be integrated. Real-time streaming transcripts are available. Within minutes, rich, searchable notes can be created with text, audio, images and speaker ID. To inform others and stay on the same page, you can share or export voice notes.
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Pricing
Pricing Starts At:
$25/month
Integrations
No Integrations at this time
Company Details
Company:
Gistly
Year Founded:
2023
Headquarters:
India
Website:
www.gistly.ai
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Product Details
Platforms
Web-Based
Windows
Mac
Linux
Chromebook
Types of Training
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Gistly Features and Options
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