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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alemba Service Manager
CROSS-CRM
Cognigy.AI
Daisee
Dialogflow
Empirix
Google Cloud Agent Assist
Google Cloud Contact Center AI
LumenVox Automatic Speech Recognition (ASR)
Mindful
Nectar DXP
QEval
Resemble AI
Sapling AI Writing Assistant
SmartBots
SpiceCRM
Trestle
Vantage Point
WEBTEXT
eGain Virtual Assistant

Integrations

Alemba Service Manager
CROSS-CRM
Cognigy.AI
Daisee
Dialogflow
Empirix
Google Cloud Agent Assist
Google Cloud Contact Center AI
LumenVox Automatic Speech Recognition (ASR)
Mindful
Nectar DXP
QEval
Resemble AI
Sapling AI Writing Assistant
SmartBots
SpiceCRM
Trestle
Vantage Point
WEBTEXT
eGain Virtual Assistant

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/experience-platform/

Vendor Details

Company Name

Voxbone

Country

United States

Website

voxbone.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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