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API Access
Has API
API Access
Has API
Integrations
CROSS-CRM
Cognigy.AI
CommunityWFM
Dialogflow
Dynamics Telephony
Empirix
Google Cloud Contact Center AI
IBM watsonx Assistant
MarkMagic
Mindful
Integrations
CROSS-CRM
Cognigy.AI
CommunityWFM
Dialogflow
Dynamics Telephony
Empirix
Google Cloud Contact Center AI
IBM watsonx Assistant
MarkMagic
Mindful
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
www.avaya.com/en/products/experience-platform/
Vendor Details
Company Name
VAI
Founded
1978
Country
United States
Website
www.vai.net
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates