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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Cloud Agent Assist
Yellow.ai
2Ring Dashboards & Wallboards
Alemba Service Manager
Cognigy.AI
CommunityWFM
Daisee
Dialogflow
Dynamics Telephony
Empirix
IBM watsonx Assistant
Mindful
Nectar DXP
Resemble AI
SmartBots
SmartSIP
Spok Care Connect®
Trestle
Verint Workforce Engagement
Video RTC

Integrations

Google Cloud Agent Assist
Yellow.ai
2Ring Dashboards & Wallboards
Alemba Service Manager
Cognigy.AI
CommunityWFM
Daisee
Dialogflow
Dynamics Telephony
Empirix
IBM watsonx Assistant
Mindful
Nectar DXP
Resemble AI
SmartBots
SmartSIP
Spok Care Connect®
Trestle
Verint Workforce Engagement
Video RTC

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/experience-platform/

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/contact-center/unified-contact-center-express/index.html

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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