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Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

E-SoftSys, recognized as a Microsoft Gold certified partner, stands out as a premier provider of management software solutions tailored for the administration of space rentals and renewals, specifically targeting industries like Self Storage, Flea Markets, Swap Meets, and Antique Malls. In light of the new business landscape shaped by the recent pandemic, their software suite has expanded to include contactless rental solutions and other tools that enable businesses to operate efficiently and with minimal physical interaction at rental offices. Alongside space rental management, E-SoftSys also offers a variety of supplementary products for self-storage facilities, such as a robust lead tracking and management system, integration with diverse phone systems, and comprehensive work order management functionalities. For the Antique Mall sector, the application suite features an integrated Point of Sale (POS) system along with credit card processing capabilities to streamline retail transactions. This comprehensive approach not only enhances operational efficiency but also ensures that businesses can adapt to evolving customer needs in a rapidly changing environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cubby Yes 
Hummingbird Yes 
SiteLink Web Edition Yes 
WebSelfStorage Yes 
monday AI work platform Yes 
storEDGE Yes 

Integrations

Cubby No 
Hummingbird No 
SiteLink Web Edition No 
WebSelfStorage No 
monday AI work platform No 
storEDGE No 

Pricing Details

$2.25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

E-Softsys

Founded

1997

Country

United States

Website

www.e-softsys.com

Product Features

Self Storage

Customer Management No 
Deposit Tracking No 
Gate/Access Control No 
Interactive Property Map No 
Late Fee Calculation No 
Lead Management No 
Move-In / Move-Out Wizard No 
Multi-Location No 

Product Features

Self Storage

Customer Management Yes 
Deposit Tracking Yes 
Gate/Access Control Yes 
Interactive Property Map Yes 
Late Fee Calculation Yes 
Lead Management Yes 
Move-In / Move-Out Wizard Yes 
Multi-Location Yes 

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