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Average Ratings 1 Rating
Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
E-SoftSys, recognized as a Microsoft Gold certified partner, stands out as a premier provider of management software solutions tailored for the administration of space rentals and renewals, specifically targeting industries like Self Storage, Flea Markets, Swap Meets, and Antique Malls. In light of the new business landscape shaped by the recent pandemic, their software suite has expanded to include contactless rental solutions and other tools that enable businesses to operate efficiently and with minimal physical interaction at rental offices. Alongside space rental management, E-SoftSys also offers a variety of supplementary products for self-storage facilities, such as a robust lead tracking and management system, integration with diverse phone systems, and comprehensive work order management functionalities. For the Antique Mall sector, the application suite features an integrated Point of Sale (POS) system along with credit card processing capabilities to streamline retail transactions. This comprehensive approach not only enhances operational efficiency but also ensures that businesses can adapt to evolving customer needs in a rapidly changing environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Cubby
Yes
Hummingbird
Yes
SiteLink Web Edition
Yes
WebSelfStorage
Yes
monday AI work platform
Yes
storEDGE
Yes
Integrations
Cubby
No
Hummingbird
No
SiteLink Web Edition
No
WebSelfStorage
No
monday AI work platform
No
storEDGE
No
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
E-Softsys
Founded
1997
Country
United States
Website
www.e-softsys.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Self Storage
Customer Management
Yes
Deposit Tracking
Yes
Gate/Access Control
Yes
Interactive Property Map
Yes
Late Fee Calculation
Yes
Lead Management
Yes
Move-In / Move-Out Wizard
Yes
Multi-Location
Yes