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Average Ratings 0 Ratings
Description
Enhance the efficiency of ServiceNow upgrades and testing through the use of intelligent test automation, DevOps practices, and comprehensive documentation, which allows developers to concentrate on more critical tasks. Sometimes, witnessing the capabilities firsthand is essential to understanding their value. Schedule a 30-minute introductory session with one of our knowledgeable product specialists, who will demonstrate how swiftly and effortlessly you can join the ranks of numerous other ServiceNow customers leveraging the AutomatePro app to expedite their upgrades and releases. In just 10 seconds after installing AutomatePro, you can initiate and execute your first automated test with ease. Our quickstart AI feature automatically generates a test scenario tailored to your specific ServiceNow configuration, removing the need for any tedious template adjustments. We believe this method is superior to providing generic templates that require modifications to align with your particular setup in ServiceNow. Moreover, AutomatePro effectively addresses the challenges associated with test maintenance by utilizing innovative 'model blocks,' ensuring a streamlined and adaptive testing process. With these advancements, the path to efficient testing and upgrades is clearer than ever.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
API Access
Has API
Integrations
ServiceNow
7-Zip
Active Directory
Amazon Web Services (AWS)
Microsoft Azure
Microsoft Edge
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP SuccessFactors
Salesforce
Integrations
ServiceNow
7-Zip
Active Directory
Amazon Web Services (AWS)
Microsoft Azure
Microsoft Edge
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP SuccessFactors
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AutomatePro
Country
United Kingdom
Website
automatepro.com
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Automated Testing
Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management