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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer innovative solutions that help you achieve your objectives, surpass your goals, and establish fully automated end-to-end workflows. With our support, you can confidently scale your operations while minimizing the preparation time required for engaging new audiences and entering fresh markets. Stay ahead of the competition by swiftly adjusting to evolving market dynamics and emerging customer needs. By unifying your tools and processes, you can create a seamless digital ecosystem that enhances customer satisfaction and delivers superior outcomes. Our mission focuses on driving your business growth, optimizing your operational processes, and modernizing your technological framework for the future. Additionally, we are dedicated to ensuring that you remain agile in a rapidly changing business landscape.

Description

Streamline customer interactions by utilizing routing, IVR, and advanced speech recognition to connect them with the appropriate representatives more efficiently. Enhance convenience and response times by incorporating customizable templates. For clients who are always on the move, integrate your WhatsApp account to facilitate communication. You can either deploy an automated FAQ bot or engage with customers directly in real-time. Manage interactions with your social media followers effortlessly from a single platform. Seamlessly integrate your existing workforce management, customer relationship management, chatbots, or AI tools to create a centralized operational hub. In a competitive landscape, differentiate yourself by delivering a personalized experience that flows effortlessly across various channels, which can foster stronger brand loyalty. By equipping your team with the right resources and assistance, they can concentrate on elevating the quality of service provided. Simplifying processes not only boosts job satisfaction but also leads to improved customer outcomes and higher retention rates. Select the metrics that matter most to you and automate the routine monitoring of these key performance indicators to ensure consistent progress. This strategic approach ensures that your business remains agile and responsive to customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory Explorer (AD Explorer)
Creovai
Microsoft 365
Microsoft Teams
WhatsApp

Integrations

Active Directory Explorer (AD Explorer)
Creovai
Microsoft 365
Microsoft Teams
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Autom8 Group UK

Founded

2011

Country

United Kingdom

Website

www.autom8group.com

Vendor Details

Company Name

TelXL

Founded

2001

Country

United Kingdom

Website

telxl.com/cxp

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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