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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Autobox is the most user-friendly solution for forecasting available today. Tailored for both beginners and seasoned professionals, it allows users to input their data and generate forecasts with expert-level accuracy. Regardless of your current forecasting technique, Autobox enhances your precision in predictions significantly. This innovative tool has been recognized as the “best-dedicated forecasting program” in the esteemed Principles of Forecasting textbook and has transitioned into an online platform. The unique methodology employed by AFS does not confine data to a rigid model or a small selection of models, enabling Autobox to optimally integrate historical data and causal factors while addressing level shifts, local time trends, pulses, and seasonal variations as needed. The Autobox engine is adept at uncovering new causal variables by analyzing patterns within historical forecast errors and outliers, often revealing causal factors that users may have been unaware of, such as promotions, holidays, and day-of-the-week influences. This capability allows users to harness a broader range of insights, ultimately leading to more refined and actionable forecasts.

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 

Integrations

Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Automatic Forecasting Systems

Country

United States

Website

autobox.com/cms/index.php/products/autobox

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Product Features

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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