Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Autobox is the most user-friendly solution for forecasting available today. Tailored for both beginners and seasoned professionals, it allows users to input their data and generate forecasts with expert-level accuracy. Regardless of your current forecasting technique, Autobox enhances your precision in predictions significantly. This innovative tool has been recognized as the “best-dedicated forecasting program” in the esteemed Principles of Forecasting textbook and has transitioned into an online platform. The unique methodology employed by AFS does not confine data to a rigid model or a small selection of models, enabling Autobox to optimally integrate historical data and causal factors while addressing level shifts, local time trends, pulses, and seasonal variations as needed. The Autobox engine is adept at uncovering new causal variables by analyzing patterns within historical forecast errors and outliers, often revealing causal factors that users may have been unaware of, such as promotions, holidays, and day-of-the-week influences. This capability allows users to harness a broader range of insights, ultimately leading to more refined and actionable forecasts.
Description
Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Inagent
No
Inconcert
No
Inconnect
No
Infunnel
No
Inspeech
No
Integrations
Inagent
Yes
Inconcert
Yes
Inconnect
Yes
Infunnel
Yes
Inspeech
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automatic Forecasting Systems
Country
United States
Website
autobox.com/cms/index.php/products/autobox
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inteam
Product Features
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No