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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Auraa is Covasant's innovative, agent-driven data platform designed specifically for Databricks, offering the quickest route to transforming data into AI-ready formats. By utilizing conversational AI features that operate in natural language, businesses can leverage agents to autonomously identify various data sources, construct pipelines, maintain data quality, and register all components in Unity Catalog right from the start. This approach completely removes the need for traditional pipeline code, significantly reduces engineering backlogs, and eliminates months of manual setup efforts. Typically, establishing a data lake on Databricks can take upwards of 18 to 24 months, but with Auraa, the onboarding of the initial data source can be accomplished in less than 15 minutes, the first use case can be launched within hours, and the entire deployment period can be condensed to approximately 8 to 10 weeks, resulting in a cost reduction of up to 70%. Auraa redefines data engineering decisions by managing them as structured, versioned, and governed metadata instead of relying on fragile, hand-coded pipelines. The platform guarantees that the Databricks lakehouse is not only reproducible and auditable but also consistently enhances its capabilities through the use of agents, paving the way for continuous improvement and efficiency in data management.

Description

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Databricks
Freshdesk
Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk

Integrations

Databricks
Freshdesk
Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Covasant Technologies Private Limited

Country

India

Website

www.covasant.com

Vendor Details

Company Name

SupportLogic

Founded

2016

Country

United States

Website

www.supportlogic.com

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Unity Catalog Reviews

Unity Catalog

Databricks

Alternatives

VE3 DataWise Reviews

VE3 DataWise

VE3 Global