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Description
Auraa is Covasant's innovative, agent-driven data platform designed specifically for Databricks, offering the quickest route to transforming data into AI-ready formats. By utilizing conversational AI features that operate in natural language, businesses can leverage agents to autonomously identify various data sources, construct pipelines, maintain data quality, and register all components in Unity Catalog right from the start. This approach completely removes the need for traditional pipeline code, significantly reduces engineering backlogs, and eliminates months of manual setup efforts. Typically, establishing a data lake on Databricks can take upwards of 18 to 24 months, but with Auraa, the onboarding of the initial data source can be accomplished in less than 15 minutes, the first use case can be launched within hours, and the entire deployment period can be condensed to approximately 8 to 10 weeks, resulting in a cost reduction of up to 70%. Auraa redefines data engineering decisions by managing them as structured, versioned, and governed metadata instead of relying on fragile, hand-coded pipelines. The platform guarantees that the Databricks lakehouse is not only reproducible and auditable but also consistently enhances its capabilities through the use of agents, paving the way for continuous improvement and efficiency in data management.
Description
SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Databricks
Freshdesk
Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk
Integrations
Databricks
Freshdesk
Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Covasant Technologies Private Limited
Country
India
Website
www.covasant.com
Vendor Details
Company Name
SupportLogic
Founded
2016
Country
United States
Website
www.supportlogic.com
Product Features
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management