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Average Ratings 0 Ratings

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ease
features
design
support

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Description

AURA is an online quality management system (QMS) software designed to assist businesses in efficiently overseeing and administering their quality compliance tasks. Our solution provides a tailored quality management system that allows organizations to enhance their quality processes, leading to improved risk management and guaranteed compliance. Additionally, with AURA's audit management capabilities, you can uphold quality standards that are tailored to various sectors within the organization, ensuring a more comprehensive approach to quality assurance and compliance across the board. This flexibility supports diverse operational needs and promotes a culture of continuous improvement.

Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

A10 Defend DDoS Mitigator
Boost.ai
CallTools
Dynamics Telephony
Graphlogic GL Platform
InfiBot
Korbyt Anywhere
OfficeWatch Call Reporting
PBXDom
Parloa
ServSecure
TCS ADD
TCS CHROMA
TCS HOBS
TCS MasterCraft DataPlus
WEBTEXT
WatchTower Security Management App
Zoho CRM

Integrations

A10 Defend DDoS Mitigator
Boost.ai
CallTools
Dynamics Telephony
Graphlogic GL Platform
InfiBot
Korbyt Anywhere
OfficeWatch Call Reporting
PBXDom
Parloa
ServSecure
TCS ADD
TCS CHROMA
TCS HOBS
TCS MasterCraft DataPlus
WEBTEXT
WatchTower Security Management App
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aura

Founded

2001

Country

India

Website

www.auraqualitymanagement.com

Vendor Details

Company Name

Avaya

Country

United States

Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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