Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AURA is an online quality management system (QMS) software designed to assist businesses in efficiently overseeing and administering their quality compliance tasks. Our solution provides a tailored quality management system that allows organizations to enhance their quality processes, leading to improved risk management and guaranteed compliance. Additionally, with AURA's audit management capabilities, you can uphold quality standards that are tailored to various sectors within the organization, ensuring a more comprehensive approach to quality assurance and compliance across the board. This flexibility supports diverse operational needs and promotes a culture of continuous improvement.
Description
Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.
API Access
Has API
API Access
Has API
Integrations
A10 Defend DDoS Mitigator
Boost.ai
CallTools
Dynamics Telephony
Graphlogic GL Platform
InfiBot
Korbyt Anywhere
OfficeWatch Call Reporting
PBXDom
Parloa
Integrations
A10 Defend DDoS Mitigator
Boost.ai
CallTools
Dynamics Telephony
Graphlogic GL Platform
InfiBot
Korbyt Anywhere
OfficeWatch Call Reporting
PBXDom
Parloa
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aura
Founded
2001
Country
India
Website
www.auraqualitymanagement.com
Vendor Details
Company Name
Avaya
Country
United States
Website
www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics