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Description
Studies indicate that guests prefer the convenience of checking availability and making reservations online whenever it suits them. Failing to provide this option means you could be losing valuable business! Enable your guests to access availability and secure bookings online around the clock, every day of the week! Your website must be user-friendly - Pronto is designed to showcase availability, provide rate quotes, and facilitate reservations directly through your site. The web-booking module empowers guests to check availability and reserve rooms online from any location globally. Its user interface is straightforward and intuitive, making it easy for users to navigate. Throughout the process, guests receive guidance through clear instructions. As soon as they input their desired arrival and departure dates, availability is presented to them. To complete a reservation or booking, guests simply fill out the required fields and click the send button. Once their information is successfully recorded in the system, a distinct reservation number is generated, and an email notification alerts you about the new booking requests. This seamless online booking experience not only enhances guest satisfaction but also increases your chances of securing more reservations.
Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Blackboard Learn
Google Drive
XERAS
stockinstore
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Assunta Technologies
Website
www.assunta.com
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Product Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
