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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AsistentiAI serves as a cloud-based platform designed for customer messaging and AI assistance, specifically tailored for small to medium-sized enterprises. This platform consolidates conversations from website chats, Instagram messages and comments, Facebook Messenger, and WhatsApp Business into a unified team inbox. It enables agents to delegate conversations, utilize internal notes, manage roles and labels, create tasks, access customer records, and oversee orders or bookings seamlessly. The AI component efficiently addresses frequently asked questions by leveraging information sourced from the business's website, product catalog, and uploaded documents, while also having the capability to escalate uncertain inquiries to a human agent along with a suggested response. Supporting multiple languages including Albanian, English, and Italian, it also integrates with WooCommerce and spreadsheet catalogs for enhanced functionality. Additionally, teams can leverage this platform for effective social messaging, comprehensive website support, and streamlined customer-service operations, ultimately improving overall productivity and customer satisfaction.

Description

KIRA.id serves as an AI-driven customer service solution tailored for businesses in Indonesia, managing customer inquiries via chat platforms. It consolidates communications from WhatsApp, Instagram, Facebook Messenger, and website chats into a centralized inbox, utilizing official APIs for Meta channels. The AI can be customized with information from website pages, FAQs, PDF documents, Office files, Google Docs, and Google Sheets, providing responses based on these resources. When faced with questions it cannot address or when a customer requires additional assistance, the AI seamlessly transfers the conversation to human staff members, allowing teams to analyze the reasons for handoffs, receive timely notifications, and actively engage in ongoing discussions. Furthermore, customers have the convenience of scheduling appointments through chat, with the added feature of Google Calendar synchronization available. KIRA.id also provides website chat widgets, shareable links, and QR codes for enhanced accessibility. Businesses are encouraged to trial the AI using their own content before committing financially, and the subscription plans are structured to charge monthly based on the number of AI responses given to customers, eliminating any per-seat fees. This flexible pricing model allows businesses to scale their customer service efforts without the burden of fixed costs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Google Calendar No 
Google Docs No 
Google Sheets No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Google Calendar Yes 
Google Docs Yes 
Google Sheets Yes 

Pricing Details

$120/business/month
The Starter plan costs $120 per business per month and includes up to 1,000 AI-agent replies. Extra replies cost $30 per 1,000. Prices are in U.S. dollars and exclude VAT. One-time setup costs $0 if you configure it yourself or $149 with vendor setup. Annual prepayment includes two free months. The free trial includes 50 replies and requires no credit card.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AsistentiAI

Founded

2026

Country

Albania

Website

asistentiai.com/en

Vendor Details

Company Name

KIRA.id

Founded

2026

Country

Indonesia

Website

kira.id

Product Features

Product Features

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