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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our established approach effectively guides you through the process of digital transformation. Engaging employees, customers, management, suppliers, and vendors in your overarching vision is crucial for success. The decline of SaaS models and the emergence of platforms will provide a competitive edge in the market. It’s essential to maintain a long-term strategic partnership throughout this journey to navigate challenges smoothly. We will assist you in transforming your business digitally while ensuring minimal disruption to your daily operations. A key influencer and decision-maker from the client side, who champions the vision for their organization, backed by executive support and adequate funding, plays a vital role in swiftly overcoming obstacles. Take the decisive step towards digital transformation for your business. Assemble your core team and identify your top five objectives for this transformation. We invite you to connect with us so we can initiate your Digital Business Transformation Journey and help you achieve those goals. Together, we can shape a brighter future for your organization.

Description

Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Enghouse Interactive Contact Center
Facebook Messenger
IBM Cloud
NiCE CXone Mpower
Puzzel
SAP Cloud Platform
Salesforce
Scrive
Sigma
Skype
SmartTask
Sogeti SMART Workspace
Teradata VantageCloud

Integrations

Enghouse Interactive Contact Center
Facebook Messenger
IBM Cloud
NiCE CXone Mpower
Puzzel
SAP Cloud Platform
Salesforce
Scrive
Sigma
Skype
SmartTask
Sogeti SMART Workspace
Teradata VantageCloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€35 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Asentex

Founded

2012

Country

United States

Website

www.asentex.com

Vendor Details

Company Name

Vergic

Country

Sweden

Website

www.vergic.com/vergic-engage-platform/

Product Features

Contract Management

Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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