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Description
Artologik HelpDesk thrives on the importance we place on relationships. Your experiences motivate us, and we are dedicated to establishing the resources that enable you to deliver outstanding support. With over thirty years of expertise backing us, we help you streamline your communication channels. Implement omnichannel ticket registration to enhance the simplicity of your support system. Empower your team with dashboards and collaborative tools that facilitate smooth ticket management. Evaluate and enhance your processes by utilizing reporting tools to pinpoint areas needing improvement and monitor their progress. Retain resolved tickets to create your FAQ by incorporating completed cases, thus working more efficiently. Bolster your brand by offering technical support or usage guidance. Foster customer relationships while adeptly handling complaints, returns, and refunds, ensuring satisfaction. Equip your organization with a reliable tool for managing HR inquiries related to salaries and agreements, thus promoting a more organized workplace. Additionally, by prioritizing customer satisfaction, you can create a loyal client base that trusts your services.
Description
Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.
API Access
Has API
API Access
Has API
Integrations
B2B Store
Checkmk
Clearbit
Elasticsearch
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
Integrations
B2B Store
Checkmk
Clearbit
Elasticsearch
Forethought
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
Pricing Details
€160 per month
Free Trial
Free Version
Pricing Details
5€/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Artisan Global Media
Founded
1988
Country
Sweden
Website
www.artisan.se
Vendor Details
Company Name
Zammad
Country
Germany
Website
zammad.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
