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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Assessing and coaching communication effectiveness through AI is essential for a thriving contemporary workforce. The success of your business hinges on the ability of your teams to convey messages clearly, as subtle communication differences can either secure or jeopardize deals. Although traditional training methods can be expensive, they do not always yield the expected outcomes necessary for fostering business growth. While human coaching is beneficial, it can sometimes be influenced by unconscious biases that affect the guidance provided. TalkMeUp leverages an AI-driven methodology that eliminates such biases, ensuring that each feedback loop and piece of advice is based on objective analysis. This impartial approach guarantees that all participants, regardless of their background or level of experience, receive evaluations that are fair and equitable. Moreover, traditional communication training often encounters challenges, especially when it depends on individual coaches conducting personalized sessions. By utilizing an AI framework, TalkMeUp offers a scalable solution that can efficiently meet the communication needs of diverse teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams No 
Zoom No 

Integrations

Microsoft Teams Yes 
Zoom Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

TalkMeUp

Founded

2018

Country

United States

Website

www.talkmeup.co

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Sales Coaching

Assessments No 
Audio / Video Conferencing No 
Built-In Course Authoring No 
Call Recording No 
Gamification No 
Goal Setting / Tracking No 
Learning Plans No 
Onboarding No 
Performance Metrics No 

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