Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.
Description
Metaskills is an innovative, web-based training platform that harnesses AI for role-playing to aid organizations in enhancing communication capabilities across various fields, including leadership, sales, customer service, and healthcare. Users engage in simulated conversations with 3D avatars through speech, text, or pre-selected responses, while receiving real-time guidance during their practice sessions, followed by detailed feedback for improvement. The platform includes a variety of pre-designed scenarios addressing critical issues like giving feedback, delegation, managing conflict, handling challenging workplace discussions, navigating sales discovery and objections, as well as communicating with patients and their families. Organizations have the flexibility to request tailored simulations that incorporate their specific roles, processes, and jargon. Additionally, learners benefit from a competency profile and progress tracking that highlight strengths and pinpoint areas needing further practice. Metaskills can be accessed online, offering an optional virtual reality experience along with rental kits for enhanced training. This platform is marketed primarily as a business-to-business solution aimed at supporting organizational training initiatives effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$5 per user per month
Free Trial
No
Free Version
No
Pricing Details
Organizational pricing is provided by quote.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Arkis
Website
www.arkis.io
Vendor Details
Company Name
Metaskills
Founded
2022
Country
Poland
Website
mymetaskill.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No