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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Boon is a leadership development company that makes coaching accessible, measurable, and scalable for enterprise organizations. Four products serve every level of the org: - SCALE brings 1:1 coaching to all employees through ICF-accredited coaches matched by industry and function. Employees get personalized development; managers get visibility into team growth without seeing confidential session content. - GROW develops managers through cohort-based programs that combine group coaching with peer learning. Participants build skills alongside colleagues facing similar challenges, creating networks that outlast the program. - EXEC provides strategic executive coaching for senior leaders navigating complex organizational dynamics, transitions, and high-stakes decisions. - TOGETHER runs team workshops that build shared leadership language and skills, aligning teams around common frameworks. One platform, four products. Organizations can start with one offering and expand over time, or deploy the full suite from day one. Either way, everything connects: coaching insights inform workshop design, manager development reinforces individual coaching, and executive alignment shapes the whole program. What makes Boon different: - Usage-based pricing: Pay for coaching sessions employees actually attend, not unused licenses sitting on a shelf. Real-time ROI dashboards. HR leaders and executives see competency growth, engagement patterns, and program impact without compromising coach-client confidentiality. - Deep coaching bench: 500+ ICF-accredited coaches selected for industry expertise, functional background, and coaching specialty. Employees get matched to coaches who understand their context. - Trusted by 110+ enterprise organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Microsoft Teams
Slack

Integrations

Microsoft Teams
Slack

Pricing Details

$5 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

Boon

Founded

2019

Country

United States

Website

www.boon-health.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

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