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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your productivity in Case Management with ArkCase, the FedRAMP-approved platform designed to allow you to tailor and automate every aspect of case management processes—ensuring timely responses consistently. Say goodbye to misplaced correspondence, missing documents, overlooked deadlines, and unnecessary stress. ArkCase serves as a versatile Case Management solution that can be deployed as a complete on-premise system, a hybrid model, or a cloud-based option. This adaptability allows you to elevate any proprietary system to new heights of efficiency or completely modernize your technology infrastructure. With ArkCase, agencies can achieve comprehensive processing in record time, supported by our queue-based workflow developed specifically for FOIA users. From the initial Intake to the final Release, ArkCase enhances and automates a variety of tasks, fostering improved efficiency and teamwork. Features include bulk redaction, de-duplication, automated transcription of audio and video content, progressive disclosure, and machine-assisted identification, among others, making it a comprehensive tool for modern case management. You can trust ArkCase to transform your case management experience into one that is both streamlined and effective.

Description

RequestPro offers a robust public records request management platform that alleviates the administrative strain associated with handling numerous Freedom of Information Act (FOIA) and Public Records Act (PRA) requests. Users can manage requests received through the platform or via various other communication methods such as email, mail, fax, phone, or voicemail. The platform features predictive coding that suggests similar past requests and relevant terminology. Agencies can tailor their public-facing portals to reflect their unique branding and aesthetic. Requesters are empowered to search for information, receive real-time status updates online, and are directed towards frequently asked questions. The system also ensures the protection of sensitive information by allowing users to redact specific words, phrases, names, or any personally identifiable information while applying redactions to complete documents. Furthermore, agencies can customize lists of exempted and protected details to streamline request processing. Communication regarding requests can be sent, tracked, and managed across various departments and staff members, enhancing overall efficiency and collaboration in handling public records. This comprehensive solution ultimately transforms the way agencies engage with and respond to public records requests.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Rocket TMON One Yes 

Integrations

AWS Marketplace No 
Rocket TMON One No 

Pricing Details

$60 per user per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ArkCase

Country

United States

Website

www.arkcase.com

Vendor Details

Company Name

RequestPro

Country

United States

Website

prarequests.com/features/

Product Features

Legal Case Management

Billing Management No 
Calendar Management Yes 
Case Notes No 
Client Management No 
Communication Tracking No 
Conflict Management No 
Corporations No 
Court Management No 
Discovery Management No 
Docket Management No 
Document Management Yes 
Expense Tracking Yes 
Government No 
Law Firms No 
Records Management Yes 
Task Management Yes 
Time Tracking Yes 
Trust Accounting No 

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