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features
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support

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Description

AreTheyHappy serves as an all-in-one online platform designed to streamline the management of the digital presence for hospitality brands focused on growth. • Management of Reviews • Oversight of Social Media • Collaboration among Teams & automated task updates • Intelligent survey ticketing • Automated analytics and reporting This adaptable AreTheyHappy dashboard utilizes artificial intelligence tailored for the hospitality sector, allowing for the detection of significant patterns in customer feedback, influencer engagement, and detailed sentiment analysis, including tagging of reviews based on categories like food, ambiance, and service. With a powerful and user-friendly toolkit, your teams can effectively coordinate efforts, whether in the office or at various locations, ensuring a cohesive approach to marketing, operations, and direct customer interactions. The integrated features of platforms such as Facebook, Instagram, Twitter, TripAdvisor, Google My Business, Yelp, along with offline and face-to-face feedback and surveys, empower your team to enhance efficiency and deliver exceptional customer experiences. Begin your journey with a complimentary 14-day trial period to explore the benefits firsthand. Additionally, this platform's comprehensive capabilities make it an indispensable asset for modern hospitality management.

Description

Crafting high-quality brand content for both mobile and desktop platforms has never been easier. With just a few clicks, you can create remarkable experiences such as contests on Facebook and Instagram, photography competitions, interactive Advent Calendars, and engaging games that grab users' attention and draw them into your brand's world. Enhance your data collection efforts by swapping out traditional forms for engaging conversational bots, which can foster a more personal interaction and gather essential insights about your customers, such as their buying intentions, product preferences, and satisfaction levels. By highlighting your products and services, you can guide visitors toward making purchases more effectively. Direct users to the appropriate product pages on your website with strategically placed CTAs on the final screen or integrated within the bot. Additionally, expand your social media community by incorporating CTA buttons linked to platforms like Facebook, Instagram, and Twitter, among others, to encourage engagement and interaction. This multi-faceted approach not only boosts brand visibility but also strengthens customer relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
Facebook Messenger Yes 
Formitable Yes 
Google Business Profile Yes 
Microsoft Outlook Yes 
Paragone No 
Snapchat No 
Tablemanager Yes 
Tripadvisor Yes 
Yelp Yes 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
Facebook Messenger No 
Formitable No 
Google Business Profile No 
Microsoft Outlook No 
Paragone Yes 
Snapchat Yes 
Tablemanager No 
Tripadvisor No 
Yelp No 

Pricing Details

€49/location/month
Essential
All basic features to monitor the online reputation of your business

Professional
More powerful features for a growth-focused business.

Enterprise
Are you a brand with more than 50 locations? Contact us for a tailored solution.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

AreTheyHappy

Founded

2017

Country

Belgium

Website

www.aretheyhappy.com/en

Vendor Details

Company Name

Fastory

Founded

2010

Country

France

Website

fastory.io

Product Features

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring Yes 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Product Features

Social Media Marketing

Analytics Yes 
Automated Publishing No 
Contact Management No 
Content Management Yes 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering No 
Multi-Account Management Yes 
Post Scheduling Yes 

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