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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.

Description

Initiate your journey toward improved work by organizing your team and aligning all the components effectively. In smaller organizations, everything seems manageable; you are familiar with each team member and their tasks. However, as success leads to expansion, the simplicity of coordination in alignment, resources, and focus begins to fade. Growth introduces complexities that the initial tools and strategies may not be equipped to handle. As organizations grow, they often encounter an increase in complexity. Leaders may find it challenging to maintain visibility into day-to-day operations, reaching a critical juncture where the challenges of scaling emerge as significant issues. This can adversely affect various aspects such as culture, communication, service delivery, profitability, employee satisfaction, and overall organizational coherence. Contemporary leaders are seeking innovative methods to enhance work design and resource alignment. We are committed to actively listening, investigating, researching, and collaborating to create an enjoyable and effective approach to mapping and documenting improved work processes. This effort aims not only to streamline operations but also to foster a more engaged and satisfied workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SAP Store Yes 

Integrations

SAP Store No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aquant

Founded

2016

Country

United States

Website

www.aquant.io

Vendor Details

Company Name

Functionly

Founded

2018

Website

www.functionly.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending Yes 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Product Features

Org Chart

Collaboration No 
Data Import / Export Yes 
Drag & Drop Yes 
Interactive Elements Yes 
Photos / Images Yes 
Publishing / Sharing Yes 
Templates Yes 

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