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features
design
support

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Description

Appsian empowers some of the world’s largest enterprises to fully leverage their ERP investments by seamlessly integrating advanced security solutions essential for combating contemporary threats. By utilizing tools such as Single Sign-On, Multi-Factor Authentication, Location-Based Security, Data Masking, Transaction Logging, and Real-Time Analytics, organizations can significantly enhance their control and visibility over ERP systems. Additionally, Appsian aids in establishing robust cross-application business process controls, minimizing material weaknesses, and automating intricate user management tasks like Segregation of Duties (SoD), access requests, and periodic access certification reviews. This streamlining of access management not only strengthens security but also fosters the implementation of comprehensive controls. Furthermore, it dismantles the barriers between various systems, which often complicate compliance and audit reporting. By instituting effective Governance, Risk, and Compliance (GRC) policies across all business applications, organizations can achieve greater efficiency. Consequently, this results in a reduction of both time and costs tied to internal and external audit processes, ultimately leading to a more secure and compliant operational environment.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Modo
Oracle E-Business Suite
Oracle PeopleSoft
SAP ERP
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Modo
Oracle E-Business Suite
Oracle PeopleSoft
SAP ERP
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Appsian

Founded

2012

Country

United States

Website

www.appsian.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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