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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Introducing the ultimate platform for businesses that prioritize reviews and ratings: Appbot. With its top-tier monitoring, response, and analysis capabilities, Appbot stands out as a leader in the industry, compatible with all prominent app stores. Your team remains engaged with users since new reviews are collected almost instantly. Additionally, Appbot enhances seller performance through its specialized Amazon review analysis tool. By evaluating customer feedback, you can take proactive steps to enhance both products and listings. It seamlessly connects your entire team to reviews, whether through Slack for product teams or Zendesk for customer support, ensuring comprehensive coverage. Understanding the importance of user feedback from around the globe, Appbot automatically gathers reviews from every country without the hassle of manual translation. It even translates app and product reviews on its own, displaying them alongside the originals for easy reference. Furthermore, you can track user sentiment trends, review counts, and star ratings over time, allowing you to gauge the impact of the changes you implement. This way, you can make informed decisions that resonate with your audience and elevate your business.

Description

Quickly integrate all your marketplaces with accounts from Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, or Zoho Desk in just a few minutes. As buyer messages come in, you’ll see order details conveniently displayed alongside. This allows you to respond efficiently from a single interface—it's incredibly straightforward. By utilizing robust features such as automated responses, tailored business rules, and specially designed filters, you can deliver customized support in significantly less time and with minimal effort. Consequently, even a small team can effectively assist a larger number of customers. By consolidating all your customer data in one central hub, you can greatly reduce your response times. With ChannelReply, you gain the necessary tools to resolve issues quickly, allowing you to focus more on driving sales! Additionally, this streamlined approach enhances customer satisfaction and boosts overall productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
Amazon Web Services (AWS)
Axis LMS
Easyflow
Freshdesk
Gorgias
Help Scout
Pliik
Re:amaze
Shopify
Slack
Stackreaction
Walmart
Wufoo
Zapier
Zendesk
Zoho Desk
eBay

Integrations

Amazon
Amazon Web Services (AWS)
Axis LMS
Easyflow
Freshdesk
Gorgias
Help Scout
Pliik
Re:amaze
Shopify
Slack
Stackreaction
Walmart
Wufoo
Zapier
Zendesk
Zoho Desk
eBay

Pricing Details

$39 per month
Free Trial
Free Version

Pricing Details

$31 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Appbot

Founded

2014

Country

Australia

Website

appbot.co

Vendor Details

Company Name

Threecolts

Founded

2021

Country

United Kingdom

Website

www.channelreply.com

Product Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives

HOTH Stars Reviews

HOTH Stars

The HOTH