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Description
Anywhere365 was established with the conviction that every individual within an organization can function as a Contact Center. Consequently, we developed the Anywhere365 Unified Contact Center tailored for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we are committed to consistently enhancing and evolving our offerings. Our Workstreampeople solutions empower companies to boost their performance and streamline their operations. Anywhere365 envisions a future where unnecessary conversations are minimized. Our Unified Contact Center solution emerged from a long-held vision to ensure that the correct information is delivered to the appropriate person at the perfect moment, regardless of their location. Through our Consultancy and Professional Services division, along with our expertise in crafting intelligent software applications, we have designed solutions for numerous organizations. The introduction of the Unified Contact Center for Microsoft Teams and Skype for Business marks a significant advancement in our journey. This evolution reflects our dedication to fostering seamless communication and operational improvement across various business environments.
Description
A contact center plays a crucial role in managing customer relationships and enhancing overall customer experience. While larger organizations utilize contact centers for a variety of functions such as support, service, feedback, and marketing, smaller businesses predominantly rely on them for their direct marketing efforts. An effective solution that seamlessly integrates with external databases, CRM systems, and various connectors facilitates the easy collection, analysis, and utilization of customer data, ultimately enhancing customer relationships and boosting business productivity. The CZ Contact Centre is designed to cater to diverse operational needs, available both on-premise and in the cloud. Its flexibility allows for significant scalability and customization to meet the specific demands of your business. Whether you are a budding startup or an established small to medium-sized enterprise, or even a large corporation, we offer tailored product suites to align with your unique business requirements. Our goal is to ensure that every business, regardless of size, can access the tools necessary for effective customer engagement.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
MySQL Workbench
Salesforce
ServiceNow
Skype
The Thrive Platform
Integrations
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
MySQL Workbench
Salesforce
ServiceNow
Skype
The Thrive Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Anywhere365
Founded
2009
Country
Netherlands
Website
anywhere365.io
Vendor Details
Company Name
C-ZENTRIX
Founded
2002
Country
India
Website
www.c-zentrix.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management