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Description
An all-inclusive platform featuring Widgets, a Knowledge Base, a CMS, contact forms, and a wealth of features tailored to drive your business forward. Instantly provide accurate responses to inquiries related to your business operations. Our knowledge base system empowers your customers to navigate and understand the workings of your online enterprise. Additionally, a versatile widget serves as a mobile knowledge repository that can be integrated seamlessly into any section of your website. This tool not only enables your customers to search your knowledge base but also facilitates direct communication with your team and offers a variety of other functionalities. By utilizing this comprehensive platform, you can significantly enhance customer engagement and satisfaction.
Description
VATES provides an embeddable chat-widget framework that allows any website to utilize a multilingual AI agent. Unlike typical systems that operate like black boxes, VATES maintains its knowledge base as structured text that can be easily understood and accessed, ensuring that every response can be traced back to its original source. This means that answers are firmly rooted in the client’s own content rather than being based on assumptions.
Supporting 23 languages across 9 different writing systems, including right-to-left formats, the widget is easy to implement with a simple embed code, and developers have access to an API for direct integration. Each account comes with an integrated assistant capable of answering inquiries about VATES in any supported language at any time.
The billing structure is straightforward, being both prepaid and usage-based. There are no restrictions in terms of seating, monthly commitments, or minimum expenditure—just a USD 5.00 deposit is required to get started, and any unused balance remains available for future use without expiration at the end of the month. This flexibility makes VATES an appealing option for businesses seeking cost-effective solutions.
API Access
Has API
API Access
Has API
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Integrations
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FacePop
Popup Hero
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
$5 deposit, pay-as-you-go
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Answerly
Founded
2018
Website
answerly.io
Vendor Details
Company Name
STANDOUT Inc.
Founded
2024
Country
Japan
Website
vates.standout.jp/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal