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Average Ratings 0 Ratings
Description
We provide a variety of essential services, including phone answering, urgent message relaying, appointment scheduling, and call routing, all designed to enhance your business operations. Our skilled team is dedicated to managing your account with the utmost professionalism and care. Committed to ensuring your business thrives, we prioritize addressing your calls effectively. Our offerings are tailored to meet all your business requirements, with every call handled by our proficient live agents, equipped to manage everything from urgent inquiries to appointment setups. Operating around the clock every day of the year, we relieve you of the burden of phone management. Our virtual receptionists possess extensive expertise across various industries, making them an ideal choice for companies of any size looking to improve their call handling and drive growth. Additionally, all our live agents are fluent in both languages, ensuring seamless communication and enhancing the comfort of your clients by speaking to them in their preferred language. This bilingual capability not only fosters better understanding but also strengthens client relationships, making your business more accessible.
Description
The Suite Answer Center and The Answer were created to empower Receptionists and Customer Service Representatives to effortlessly utilize various call handling and messaging functionalities with just a simple click or function key. This CTI software, which operates on CTI Cloud's Business Hosted PBX platform, presents an economical solution for businesses that prioritize professionalism and a personalized touch in their customer interactions. Tailored specifically for medium to large enterprises, the CTI Attendant Console offers significant advantages such as the prevention of missed calls, increased call-holding durations, and the ability to handle calls swiftly and effectively. The integration of a standard PC equipped with Windows 8 or higher alongside the cutting-edge security features of CTI Cloud's Business Hosted PBX platform creates a truly effective synergy. Additionally, this combination enhances the overall communication experience for both businesses and their clients, ensuring that every interaction is both seamless and satisfactory.
API Access
Has API
API Access
Has API
Integrations
BCS (Business Coordination Software)
CTI Cloud
Pricing Details
$79 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AnswerHero
Country
United States
Website
answerhero.com/services/
Vendor Details
Company Name
CTI Software
Country
United States
Website
www.ctisoftware.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics