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Description
Identify bugs and user experience problems through your evaluations, receive immediate Slack notifications for various feedback topics, and leverage natural language processing to examine over 65 customer feedback sources. Bugs highlighted in customer feedback are discovered promptly. Anecdote diligently monitors your customer insights from a multitude of sources, including App Store reviews and customer support messages, always on the lookout for any bug mentions. Our unique natural language processing system ensures the most precise grouping of customer feedback, backed by secure on-premises processing to protect customer information. Activate real-time alerts for crucial customer feedback findings and anecdotes that are sent directly to your Slack channels or team emails. Just set your desired frequency and keywords. Our powerful search functionality combs through all customer feedback, from support inquiries to reviews, to pinpoint exactly what you need. This approach is ideal for conducting product research and validating your assumptions, ensuring you stay ahead in understanding customer sentiments and experiences. With these tools, you can transform feedback into actionable insights efficiently.
Description
QuickFeedback is a specialized software designed to enhance feedback and reviews for local service businesses, including restaurants, cafes, salons, spas, dental and medical practices, car washes, and hotels. It offers two innovative methods for gathering private feedback. The first method, QR Feedback, allows walk-in customers to scan a code and provide their input instantly, eliminating the need for a mobile application or login. The second method, Automated Feedback, sends out requests for feedback automatically after appointments, beginning with Calendly. Customers can easily rate their experience, share their thoughts in their own words, and receive a friendly AI-generated response. Each customer is then presented with the same opportunity to leave a public review across various platforms such as Google, Yelp, Tripadvisor, or any other site of your choice, ensuring equal visibility. Additionally, QuickFeedback offers a free 30-day trial with no requirement for credit card information, allowing businesses to experience its benefits firsthand without any financial commitment. This flexibility makes it an attractive option for local service providers looking to improve their customer engagement and overall reputation.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon S3
Yes
App Store
Yes
Facebook
Yes
Freshdesk
Yes
G2
Yes
Google Play
Yes
Google Sheets
Yes
Intercom
Yes
Looker
Yes
Medallia
Yes
Integrations
Amazon S3
No
App Store
No
Facebook
No
Freshdesk
No
G2
No
Google Play
No
Google Sheets
No
Intercom
No
Looker
No
Medallia
No
Pricing Details
$499 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$29/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Anecdote
Website
www.anecdoteai.com
Vendor Details
Company Name
QuickFeedback
Country
United States
Website
www.quickfeedback.ai
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
